About Alorica India:

Alorica is a leading provider of Business Process and Customer Satisfaction Outsourcing solutions that span the entire customer lifecycle. But that s just a very technical way of saying what we really do, which is to make lives better one interaction at a time.

100,000 strong and dedicated to delivering insanely great customer experiences to people across the globe. It s our privilege to partner with the world s largest and most respected brands embracing every day and every challenge with Passion, Performance, and Possibilities.

The world s largest provider of customer experiences to North American consumers.

14 Countries. 100 Locations. Over 100,000 Employees. One Planet (for now).

We Serve More than 200 Major Clients Worldwide, Including:

- 4 of the top 5 wireless providers
- 4 of the top 8 healthcare companies on the Fortune 500
- 4 of the top 10 banks on the Fortune 500
- 5 of the world s largest retailers
- 4 of the top 10 largest car manufacturers
- 10 of the top 20 regulated utility companies




- 3 of the 5 largest technology companies

- Freshers to 5yrs of experience with Customer Support
- Experience in an International Voice Process.
- The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels.
- Candidates who have experience into domestic Voice Process can be considered as freshers.

- Provide customer support and resolve customer queries via call.
- Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed.
- Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
- Candidate should be adaptable to work in 24*7 environments (US Shift).

📌 Team Manager Customer Experience (Bengaluru)
🏢 Alorica
📍 Bengaluru