We are hiring for one of India's leading IT & consulting organizations for the position of Accommodation Services (US Healthcare) Specialist Role.
Summary
An Accommodation Services (US Healthcare) Specialist manages tailored stay options for patients and families traveling for medical procedures, ensuring proximity to hospitals, comfort, and safety. They facilitate bookings for hotels, service apartments, or guest houses, coordinating logistics to reduce travel stress during recovery.
Key Skills
- Minimum 4 years of experience in resolving Employee Accommodation Service requests
- Hands - on experience compliance with ADA guidelines
- Any Graduate
- To Apply for above Accommodation Services (US Healthcare) Specialist , WhatsApp 'Hi' @ (phone hidden)
- When Asked For The job Code, Type: Job Code # 39
Key Responsibilities
- Manage, track, and resolve employee accommodation service requests in compliance with ADA guidelines
- Ensure timely fulfillment of sit-stand desk and ergonomic equipment requests for employees with disabilities
- Maintain a high level of accuracy and attention to detail when handling tickets and documentation
- Interact with clients, vendors,
and internal stakeholders to ensure smooth coordination and service fulfillment
- Adhere to SLA timelines and KPIs such as First Response Time, Ticket Resolution Time, and Customer Satisfaction Scores
- Collaborate closely with team members to ensure consistency in service delivery and escalation management
- Maintain records and audit trails for compliance and reporting purposes
- Excellent verbal and written communication skills English fluency at a native speaker level is essential
- Strong tracking and documentation capabilities; experience with ticketing systems is preferred
- A collaborative team player with the ability to work independently
- Prior experience with accommodation or workplace ergonomics processes
- Familiarity with back-office operations transitioning from a front-line customer support role
- Exposure to compliance and regulatory practices in a healthcare setting
- Experience in client/stakeholder interaction roles, preferably in US Healthcare or Customer Service domain
- Excellent communication and client/stakeholder management skills in a US-focused environment
- Valuable understanding of SLAs, KPIs, and customer experience metrics