Mandatory Skills

- ITIL Change Management (4+ years of hands-on experience)
- Enterprise Change Management (managing large-scale change processes)
- ServiceNow Change Management module
- ITIL Processes
- Incident Management
- Problem Management
- Release Management
- Configuration Management (CMDB)

- Risk Assessment & Impact Analysis
- Change Authorization & Governance
- Stakeholder Management
- Communication & Presentation Skills
- Conflict Resolution & Negotiation
- Analytical & Organizational Skills
- Change Scheduling & Dependency Management
- Post Implementation Reviews (PIR)
- Change Metrics & KPI Reporting
- Compliance, Audit & Documentation
- Experience Required

- Overall Experience: 710 years
- Relevant Change Management Experience: Minimum 4+ years

Preferred (Valuable-to-Have) Skills

- Identity & Access Management (IAM)
- Automation tools:
- Ansible
- Jenkins
- GitLab
- Chef
- Puppet

- CI/CD and DevOps methodologies




- Customer Management
- Vendor Coordination
- Cross-functional Collaboration
- Primary Responsibilities

- Own the end-to-end ITIL Change Management process.
- Review and authorize Standard, Normal, and Emergency Changes.
- Perform risk, impact, and business assessments.
- Coordinate with Infrastructure, Cloud, Security, Network, and Application teams.
- Manage change conflicts, schedules, and dependencies.
- Monitor critical/high-risk changes.
- Lead Post Implementation Reviews (PIRs).
- Ensure audit and compliance requirements are met.
- Track KPIs (Change Success Rate, Failed Changes, Emergency Changes, Backout Rate).
- Drive process improvements and automation initiatives.
- Support Release Management and major project deployments.

📌 ITIL Change Management (Mumbai)
🏢 Cerebra
📍 Mumbai