Skill required: Next Generation Customer Operations - Customer Service Technology
Designation: Business Advisory Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
What would you do
We are looking for talented individuals in order to shape and contribute to the success of our current Engagement Centre. As a customer service Agent your primary role will be to assist our consumers with inbound calls, website registration inquiries and general questions or concerns regarding our products to trade and marketing team.
Client is constantly evolving; there is potential to grow with us in the engagement centre or to other areas of the company.
What are we looking for
ESSENTIAL Considering that the position will cover multimedia / multichannel support, like customer service, customer contact and technical support, or trade marketing activities, the following experience and skills are required:Experience RequiredInbound and Outbound customer service experienceExperience working under pressure
Roles and Responsibilities: Handle support/service escalations to/from clientsTransfer calls to the Tier 2 departmentWill track and report system issues as neededStay current with system information, changes and updatesComply with service level agreementsSupport and help on Process documentationComply with the assigned schedule to cover the hours of operationComply with the account KPIsSupport with any other new process at the time the client requires it, if it has been officially included in our range of services