Purpose/Objective

The SBU Head – Facilities Management (FM) / O&M; Readiness will be responsible for establishing and leading the Facilities Management and operational readiness function across residential, commercial, mixed-use, retail, hospitality, and integrated township developments.
The role will ensure a seamless transition from project completion to operations by driving O&M; planning, commissioning readiness, asset lifecycle management, customer handover excellence, sustainability initiatives, vendor governance, and long-term asset performance.
The incumbent will play a critical role in enhancing customer experience, optimizing operating costs, and preserving asset value across the portfolio.

Key Responsibilities of Role

FM & O&M; Strategy - Develop and implement the Facilities Management strategy for the SBU's operational assets.
- Establish O&M; readiness frameworks for all upcoming project handovers.
- Drive standardization of FM practices, SOPs, service levels, and governance mechanisms.
- Ensure alignment of FM strategy with business objectives, customer expectations, and asset lifecycle requirements.
- Benchmark operational practices against industry-leading FM standards.
O&M; Readiness & Project Transition - Lead operational readiness planning from project construction through handover.
- Collaborate with Design, Engineering, Projects, MEP, and Procurement teams during development stages.
- Ensure maintainability, operability, and lifecycle considerations are incorporated into project designs.
- Drive commissioning, testing, snag closure, and asset handover processes.
- Establish asset registers, maintenance schedules, warranties, and lifecycle management plans.
- Ensure smooth transition from project delivery teams to facility operations teams.
Facilities Operations Management - Oversee end-to-end facilities management operations across the SBU portfolio.
- Manage hard services, including: - Electrical Systems - HVAC Systems - Fire & Life Safety Systems - Plumbing & Water Systems - Building Management Systems (BMS) - Elevators & Escalators - STP/WTP Operations - DG Sets & Utility Infrastructure - Oversee soft services, including: - Housekeeping - Security - Landscaping - Pest Control - Waste Management - Concierge & Customer Services - Ensure high service quality and operational efficiency across all assets.




Asset Management & Lifecycle Optimization - Develop asset management frameworks for long-term asset sustainability.
- Establish preventive, predictive, and condition-based maintenance programs.
- Monitor asset utilization, reliability, and performance indicators.
- Drive lifecycle cost optimization initiatives.
- Ensure timely replacement and refurbishment planning of critical assets.
Customer Experience & Community Management - Develop service standards that enhance resident, tenant, and customer satisfaction.
- Oversee customer handover readiness and defect rectification processes.
- Ensure prompt resolution of operational issues and service requests.
- Drive customer engagement programs and community-building initiatives.
- Monitor customer satisfaction metrics and implement continuous improvement actions.
Vendor & Service Partner Management - Lead procurement and management of FM service providers and O&M; contractors.
- Establish vendor performance management frameworks and SLAs.
- Conduct periodic service reviews and audits.
- Drive cost optimization without compromising service quality.
- Develop strategic partnerships with leading FM service providers.
Sustainability & ESG Initiatives - Drive sustainability and green building operational practices.
- Monitor energy, water, waste, and utility consumption.
- Lead ESG-related operational initiatives.
- Implement energy efficiency and carbon reduction programs.
- Ensure compliance with IGBC, LEED, GRIHA, and sustainability standards where applicable.
Financial Management & Budgeting - Prepare and manage annual FM operating budgets.
- Monitor facility operating expenses and cost efficiency initiatives.
- Identify opportunities for operational savings and productivity improvements.
- Track maintenance expenditures and asset lifecycle costs.
- Support service charge budgeting and recovery processes.
Safety,



Compliance & Risk Management - Ensure compliance with statutory, environmental, safety, and operational regulations.
- Oversee emergency preparedness and disaster management plans.
- Conduct periodic audits of safety systems and operational practices.
- Develop risk mitigation strategies for critical facility operations.
- Ensure full compliance with fire, health, safety, and environmental guidelines.
Technology & Smart FM Initiatives - Drive implementation of CAFM, CMMS, IoT-enabled monitoring, and smart FM technologies.
- Establish operational dashboards and reporting systems.
- Utilize analytics for predictive maintenance and performance improvement.
- Promote digital transformation across facilities operations.
Leadership & Team Development - Build and lead high-performing FM, O&M;, and community management teams.
- Develop capability-building programs and succession planning initiatives.
- Foster a culture of service excellence, operational discipline, safety, and innovation.
- Drive performance management and continuous improvement initiatives.

Technical Competencies

Facilities Management,Operations & Maintenance (O&M;),Asset Lifecycle Management,Building Systems Management,Project Handover & Commissioning,Property Operations,Vendor & SLA Management,ESG & Sustainability,Safety & Compliance,Customer Experience Management,Budgeting & Cost Control,CAFM / CMMS / Smart FM Systems

Qualifications and Experience

Educational Qualification Mandatory - Bachelor's Degree in Mechanical Engineering / Electrical Engineering / Civil Engineering Preferred - MBA (Operations / Facilities Management) - Certified Facility Manager (CFM) - FMP (Facility Management Qualified) - Professional certifications in Asset Management, Sustainability, or Maintenance Management Experience - 18–25 years of experience in Facilities Management, Property Operations, Asset Management, or O&M; functions.
- Minimum 8–10 years in leadership roles managing large real estate portfolios.
- Experience in residential, commercial, mixed-use developments, retail malls, hospitality assets, integrated townships, or business parks.
- Proven expertise in project handover, operational readiness, and lifecycle asset management.
- Experience managing large FM teams, service partners, and operational budgets.

📌 SBU Head - Facilities Management (FM) / O&M Readiness (Noida)
🏢 Adani Group
📍 Noida