- Drive achievement of monthly, quarterly, and annual sales targets across all stores.
- Monitor store-wise sales performance, conversion ratios, average bill value, and customer acquisition.
- Identify growth opportunities and implement action plans to improve store performance.
2. Store Operations:
• Ensure smooth day-to-day operations across all retail locations.
- Maintain compliance with company SOPs, policies, and processes.
- Conduct regular store visits and operational audits.
- Ensure visual merchandising and store presentation standards are consistently maintained.
3. Team Management:
- Lead and mentor Store Managers and retail teams.
- Conduct regular performance reviews and coaching sessions.
- Monitor staffing requirements, productivity, and employee engagement.
- Support hiring, onboarding, and training of retail staff.
- Develop future leaders within the retail team.
4. Customer Experience:
- Ensure a premium customer experience across all stores.
- Handle escalated customer concerns and resolve them effectively.
- Drive customer retention and repeat purchases.
5. Inventory & Stock Management
- Monitor inventory health across stores.
- Ensure stock availability for key collections and quick-moving products.
- Minimize stock discrepancies and inventory losses.
- Coordinate stock planning and replenishment.
6. MIS & Performance Monitoring:
• Review daily, weekly, and monthly store performance reports.
• Analyze sales, inventory movement, and team productivity.
• Ensure accuracy of sales and operational data in ERP.
7. Cross-Functional Coordination :
• Coordinate with Merchandising, Marketing, CRM, Finance, HR, and Operations teams.
• Ensure timely implementation of company initiatives at store level.
Preferred Experience
• 10-15 years of jewellery retail management experience (luxury).
• Experience managing multiple stores and retail teams.
• Strong understanding of sales planning, inventory management, and customer experience.