Role & responsibilities

- Handle inbound and outbound customer interactions for the telecommunications process.

- Resolve customer queries related to products, services, billing, plans, and technical concerns.

- Deliver exceptional customer service while maintaining high-quality standards.

- Accurately document customer interactions and update CRM systems.

- Meet individual and team KPIs, including productivity, quality, and customer satisfaction metrics.

- Escalate complex customer concerns to the appropriate department when required.

- Adhere to company policies, compliance standards, and process guidelines.

- Maintain a professional, customer-centric approach during every interaction.

KEY SKILLS

- Excellent verbal communication and interpersonal skills.

- Strong customer service orientation and problem-solving abilities.

- Ability to multitask and work efficiently in a fast-paced environment.

- Good listening skills with attention to detail.





- Basic computer proficiency and familiarity with CRM tools.

- Ability to work in rotational shifts and rotational week-offs.

- Team player with a positive attitude and adaptability.

Preferred candidate profile

- Minimum qualification: Graduate (Undergraduates may be considered based on experience).

- Prior experience in Voice Process, Customer Support, or BPO is preferred.

- Freshers with excellent communication skills may also apply (if applicable).

- Comfortable working from the Noida office.

- Willing to work in rotational shifts and rotational week-offs.

- Immediate joiners will be preferred.

- Candidates with robust communication skills and a customer-first mindset are encouraged to apply.

FOR MORE DETAILS CONTACT -

SIMRAN - (phone hidden)

[email protected]

📌 BULK Hiring || NOIDA || Telecommunication
🏢 Expert Staffing Solutions New Delhi
📍 Noida