We have an opening in a reputed Fintech Company.

Profile - Assistant Manager - Agency Management, Collection Field South

Location - New Delhi

Experience - 3 to 8 year's

Budget - 3 LPA to 6 LPA

Product - Credit Card

Primary Skills - The candidate must have an experience into agency management either very good experience into team handling and unsecure product knowledge.

Interested candidate can share their resume at [email protected] either contact me at (phone hidden)

For your reference , please find the job description below :-

Role Purpose

Responsible for the management of all collections processes for allocated portfolio in

the assigned CD/Area basis targets set for resolution, normalization, rollback/absolute

recovery and ROR.

Role Accountability

1. Conduct timely allocation of portfolio to aligned vendors/NFTEs and conduct

ongoing reviews to drive performance on the business targets through an

extended team of field executives and callers

2. Formulate tactical short term incentive plans for NFTEs to increase productivity

and drive DRR

3. Ensure various critical segments as defined by business are reviewed and

performance is driven on them

4. Ensure judicious use of hardship tools and adherence to the settlement waivers

both on rate and value

5. Conduct ongoing field visits on critical accounts and ensure proper

documentation in Collect24 system of all field visits and telephone calls to

customers

6.



Raise red flags in a timely manner basis deterioration in portfolio health

indicators/frauds and raise timely alarms on critical incidents as per the

compliance guidelines

7. Ensure all guidelines mentioned in the SVCL are adhered to and that process

hygiene is maintained at aligned agencies

8. Ensure 100% data security using secured data transfer modes and data purging

as per policy

9. Ensure all customer complaints received are closed within time frame

10. Conduct thorough due diligence while onboarding/offboarding/renewing a

vendor and all necessary formalities are completed prior to allocating

11. Ensure agencies raise invoices timely

12. Monitor NFTE ACR CAPE as per the collection strategy

Measures of Success

1. Portfolio Coverage

2. Resolution Rate

3. Normalization/Roll back Rate

4. Settlement waiver rate

5. Absolute Recovery

6. Rupee collected

7. NFTE CAPE

8. DRA certification of NFTEs

9. Absolute Customer Complaints

10. Absolute audit observations

11. Process adherence as per MOU

Technical Skills / Experience / Certifications

Credit Card knowledge along with valuable understanding of Collection Processes

Competencies critical to the role

1. Analytical Ability

2. Stakeholder Management

3. Problem Solving

4. Result Orientation

5. Process Orientation

Qualification

Post-Graduate / Graduate in any discipline

Preferred Industry

FSI

📌 Assistant Manager - Agency Management, Collection Field North (New Delhi)
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