Role & responsibilities

Customer Obsession - Consistently provide exceptional experience for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

Supervises daily activities of centralized Pre-Access staff. Staff are responsible for selecting accurate medical records for patient safety, scheduling appropriate procedures based on physician orders, providing proper patient instructions, pre-registering patients, obtaining and validating demographic and insurance information, working with insurance companies and/or physician offices to complete insurance authorization requirements to secure payment, and providing excellent customer service.

Ensures adherence to departmental budget. Prepares monthly reports as requested. Establishes departmental goals with the staff to optimize performance and meet budgetary goals while improving operations to increase customer satisfaction and meet financial goals of the organization.

Collects, interprets and communicates performance data using various tools and systems, while also using this data to make decisions on how to achieve performance goals.

Works with internal and external customers to make key decisions, impacting either the organization or an individual patient. Works closely with ancillary departments to establish and maintain positive relations to ensure revenue cycle goals are achieved.

Assigns and coordinates staff schedule, including scheduling rotation, time off, and call-offs as necessary.



Ensures that department coordinates schedule in accordance with organizational policies.

Minimizes overtime while maximizing productivity.

Assists with developing department processes and procedures.

Conducts staff training, education, and development. Conducts audits to ensure acceptable performance, and provides continual coaching and education as necessary.

Assists with staff evaluations. Maintains time/attendance system.

Performs other duties as assigned.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Associates may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation.

Preferred candidate profile

Bachelors degree in any discipline.

5 - 8 years of experience in patient access, AR Follow-up, denials & appeals, compliance, provider relations or professional billing preferred.

Valuable analytical skills and proficiency with MS Word, Excel, and PowerPoint.

Good communication Skills (both written & verbal).

Good knowledge of US healthcare, Revenue Cycle Management.

Candidate should have knowledge of Medicare and Medicaid.

Ability to interact positively with team members, peer groups and seniors.

Preferred Certified Revenue Cycle Representative (CRCR).

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📌 Hiring For Supervisor Role - US Healthcare (Pre Authorization) (Hyderabad)
🏢 Orcapod Consulting Services
📍 Hyderabad