- Answer inbound calls
- Create purchase orders
- Respond to customer enquires
- Sell product & place customer orders
- Up-sell products & services where applicable
- Transfer customer calls to appropriate staff
- Clearing daily email logs
- Identify, research & resolve customer issues
- Complete call logs & reports
- Enter order details into the system
- Research all billing & payment issues
- Authorize and process customer refunds
- Relay all call trends where necessary to supervisor
- Recommend process improvements where necessary
Preferred candidate profile
📌 Executive - Call Centre (Hyderabad)
🏢 Centre for Sight
📍 Hyderabad
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