Position CSM

SCOPE OF WORK

The DTC ( Direct-to-Customer) business aims to leverage 50 million homes opportunity in India by providing simplified services and great and consistent customer experience. Catchment Sales Manager in DTC is a frontline sales role responsible for managing a retail outlet as well as driving broadband business in a dedicated catchment with a team size of 7-12 executives through customer service, market activations, network expansion and stakeholder management.

EXPECTED DELIVERABLES

- Manage store operations SOPs, handle customer queries and escalations
- Drive postpaid business for catchment through walk-in and walkout models
- Online Lead Management from Integrated Lead management system
- Ensure network expansion and timely installations by coordinating with market planning, marketing and Home Delivery Org
- Performance Tracking and governance large off roll team (7 -12)
- Understand market demographics and increase market visibility through BTL activities as per customer segments




- Drive broadband business, maintain good relationships with residential and market association to drive rollout and generate business
- Increase upselling and cross-selling to new and existing customers in catchment

HOW YOU’LL SUCCEED

- Build a culture of serve to grow in stores
- Ensure robust planning to start strong
- Drive discipline in store and cash compliance
- Simplify communication for the field executives to understand
- Keep team motivated through team connects, rituals and R&R;
- Building robust relationships with internal as well as external stakeholders and resourcefulness
- Partner Management (in LCO towns)

WHAT IT TAKES

- Broadband and network knowledge
- Inventory management
- Analytical Mindset & basic MS office
- Drive for results and Execution Excellence
- Ownership
- Influencing
- Build and maintain relationships

📌 Catchment Sales Manager( Store & Field Sales ) (Jammu and Kashmir)
🏢 Airtel
📍 Jammu and Kashmir