Overview

The Siebel CRM Functional Consultant is responsible for analyzing business requirements in telecom operations (BSS/OSS), translating them into Siebel CRM solutions, and supporting implementation, customization, and optimization of Siebel applications.

Key Responsibilities

1. Requirement Gathering & Analysis

Work closely with telecom business stakeholders (Sales, Customer Care, Billing, Provisioning teams)

Gather, analyze, and document business requirements

Translate telecom processes into Siebel functional specifications

2. Siebel CRM Functional Expertise

Configure and customize Siebel modules such as:

Customer Management

Order Management

Product & Pricing

Service Request Management

Define workflows, business services, and UI configurations

3. Telecom Domain Alignment

Understand telecom processes like:

Order-to-Cash (O2C)

Trouble Ticketing

Customer Lifecycle Management

Billing & Charging integration

Align Siebel solutions with telecom BSS architecture

4. Solution Design

Prepare Functional Design Documents (FDD)

Collaborate with technical teams for Technical Design Documents (TDD)

Ensure solutions meet scalability and performance needs

5. Testing & Validation

Create test cases and support:

System Integration Testing (SIT)

User Acceptance Testing (UAT)

Validate telecom use cases and scenarios

6. Integration & Support

Work with systems like:

Billing systems (e.g., Amdocs, Kenan)

Middleware (e.g., Oracle SOA, REST/SOAP APIs)

Support production issues and enhancements

7.



Stakeholder Communication

Act as a bridge between business users and technical teams

Provide demos, training, and documentation

Required Skills

Siebel CRM Skills

Robust functional knowledge of Siebel CRM

Experience in modules:

Siebel Order Management

Siebel Call Center

Siebel eCommunications

Knowledge of workflows, business components, and configurations

Telecom Domain Knowledge

Good understanding of:

BSS/OSS architecture

Telecom products (Prepaid/Postpaid, Broadband, IPTV)

Order Management & Fulfillment

Technical Awareness (Preferred)

Basic understanding of:

SQL

Web services (REST/SOAP)

Integration concepts

Experience Requirements

3 10+ years of experience in Siebel CRM

At least 2 3 years in telecom domain projects

Experience in end-to-end implementation or support projects

Education

Bachelor s degree in Engineering / Computer Science / IT or related field

Nice-to-Have

Experience with Oracle products ecosystem

Knowledge of Agile/Scrum methodologies

Certification in Siebel CRM or Telecom domain

Typical Use Cases in Telecom

New customer onboarding

SIM activation workflows

Order capture and fulfillment

Customer complaint/ticket management

Billing query handling

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Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Siebel CRM Functional Consultant-Telco Domain (Bengaluru)
🏢 Winspire Tech
📍 Bengaluru