- Like team-oriented and team spirit work, innovative, with a good sense of curiosity and desire to learn for yourself and others
- Naturally have the ability to synthesize, structure and vulgarise highly technical topics with a sense of details and passion for solutions and technologies that solve problems
- Technical curiosity and willingness to learn
- Budget management of related products
- Good communication skills, capacity to drive the change and manage stakeholders
- A negotiation level in English is required
- Capabilities to manage partner and Subcontractor
GOOD TO HAVE
- Good knowledge of IT operation (ITIL knowledge) with a user centric or business approach
- Working experience in Agile Scrum, SAFe and/or Kanban projects
- Advanced level of English
- French knowledge will be an added advantage
- German knowledge will be an added advantage
Responsibilities
- Product reliability responsible
- Focus on efficiency and availability of the product environment
- Time, Cost and Quality of product delivery including associated services
- Define his/her Product Strategy
- Secure continuous added value for Business and consumers
- Use appropriate marketing and communication
- Be informed about market trends and identify better fitted technologies to business needs
- Guide the business to enable modern agnostic platform capabilities
- Ensure compatibility with OS updates and compatibility with dependencies
- Define SAM policies for all Workplace Apps as part of a global SAM strategy covering all device platforms
- Coordinate the monitoring and reporting of software license spending for all Workplace Apps
- Identify savings opportunities for renewals, software licensing, and maintenance services
- Classify Incidents, logging Incident details, updating records, checking resolutions with Component leaders for all the WAS subproducts / components
- Help to improve KPI and participates to the UX improvement
- Ensure effectiveness of incident management
Success Metrics
- Success will be measured in a variety of areas, including but not limited to
- Consistently ensure the on-time delivery and quality (first-time-right) of the projects
- Ability to maintain an updated Application Catalog within the budget objective
- Ability to keep a rational number of solutions without reducing the UX and quality of our services
- Achieve the customer satisfaction
- Ability to handle a subject from demand management, to deployment and support
- Ability to challenge the needs of the clients and provide appropriate solutions
The role will have the following key outputs:
- Strong link with IM Sourcing Licensing
- Strong link with all Product Owners in DMT
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.