Team Leader Operations (Domestic BPO)
Location: rebootxp, C-29, Sector -58, Noida
Salary: 28,000 to 34,000 (In-hand)
Positions: 10
Core Responsibilities
- Performance Tracking: Manage and improve team KPIs including AHT, CSAT, FCR, and Quality.
- Compliance: Monitor and control team Attrition and Shrinkage.
- Team Leadership: Conduct daily huddles, coaching sessions, and performance reviews.
- Resolution: Act as the primary point for customer escalations and query resolution.
Candidate Profile
- Experience: 1 to 2 years of experience as a Team Leader in a Domestic BPO (Mandatory).
- Education: Minimum Graduate in any discipline.
- Skills: Solid people management, analytical mindset, and excellent communication.
Application Process
Please submit your resume to
[email protected] or
[email protected]
Contact:
Vishal: +91-(phone hidden) or
Fardeen: +91-(phone hidden) for immediate consideration.
📌 Walk-in || Customer Service Team Lead (Noida)
🏢 reboot XP
📍 Noida