Working Days: 6 days working rotational shift & 1 rotational off
Below
is the Job Description of the role -
- Customer Communication: Answer to customer calls to understand and address their needs, complaints, or other issues with Insurance products or services.
- Efficient Response: Respond efficiently and accurately to callers, explain possible solutions, and ensure customers feel supported and valued.
- Active Listening: Engage in active listening with callers, confirm or clarify information, and diffuse irate customers as needed.
- Tool Utilization: Utilize software, databases, scripts, and tools appropriately.
- Performance Metrics: Understand and strive to meet or exceed call center metrics while providing excellent, consistent customer service.
- Policy Adherence: Adhere to all company policies and procedures.
We are looking for candidates who possess:
1. Excellent Verbal and Written Communication Skills: Robust ability to communicate effectively in both spoken and written forms.
2. Hindi Proficiency: Fluency in English is mandatory.
3. Sympathetic Approach & Multitasking Ability
4. Voice Process Experience: Preferable experience in voice process roles.
📌 Customer Care Executive (Jaipur)
🏢 Go Digit Life Insurance
📍 Jaipur
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.