Guest Relations - Assistant ManagerLocation - DelhiRole SummaryThe Guest Relations function is responsible for delivering exceptional hospitality experiences and managing high-quality engagement initiatives for clients, partners, lawyers, and internal stakeholders. The role focuses on food & beverage management, event execution, stakeholder coordination, and operational excellence, ensuring seamless service delivery aligned with organizational standards.Key Responsibilities1. Hospitality & Culinary ManagementCurate and manage F&B; offerings based on stakeholder preferences and dietary requirements.Oversee daily snacks, meal services, and catering arrangements for meetings and visiting stakeholders.Ensure vendor quality, hygiene standards, and service delivery.Conduct vendor evaluations, food trials, and onboarding processes.2. Event Planning & ExecutionPlan and execute internal and external events including client engagements, partner meets, townhalls, inductions, and festive celebrations.Manage end-to-end event logistics including venue, décor, catering, entertainment, production, and licensing.Coordinate with internal teams and external vendors to ensure seamless execution.Develop contingency plans to ensure smooth event delivery.3. Reservations & External LiaisonManage restaurant bookings and external hospitality arrangements for partners and leadership.Liaise with hotels, venues, and F&B; partners for collaborations and events.Organize external meeting venues with required AV and technical support.4. Operations & ComplianceEnsure adherence to hygiene, safety, and compliance standards.Address special dietary requirements and stakeholder needs proactively.Maintain SOPs for all recurring guest relations activities.Manage and update event calendars and service logs.5.



Financial & Vendor ManagementTrack budgets for events, catering, and guest relations activities.Oversee vendor payments and ensure timely invoice processing and reconciliation.Maintain accurate documentation and financial records.6. Training & Service ExcellenceConduct training sessions for staff and vendors on hospitality standards.Stay updated on industry trends to enhance service quality and innovation.Key Result Areas (KRAs)1. Service ExcellenceAchieve high satisfaction scores from partners, lawyers, and clients.Ensure consistent quality of hospitality services across all offices and events.2. Event Execution EffectivenessDeliver events within timelines, budgets, and agreed quality standards.Minimize last-minute escalations through proactive planning and contingency management.3. Stakeholder SatisfactionBuild strong relationships with internal stakeholders and external partners.Ensure prompt and effective handling of hospitality requests and reservations.4. Vendor Performance ManagementMaintain a reliable vendor base with consistent service quality and compliance.Achieve cost efficiency through vendor negotiations and optimization.5. Operational EfficiencyEnsure adherence to SOPs and compliance standards.Maintain accurate trackers, reports, and event calendars.6. Financial DisciplineEnsure all expenses remain within approved budgets.Timely processing and reconciliation of invoices with zero discrepancies.7.



Innovation & SustainabilityIntroduce innovative hospitality concepts to enhance guest experience.Promote sustainable and eco-friendly practices in events and catering.Key Skills & CompetenciesStrong interpersonal and stakeholder management skillsAttention to detail and service orientationVendor management and negotiation skillsEvent planning and project management expertiseFinancial awareness and reporting skillsAbility to manage multiple priorities in a quick-paced environmentQualifications & ExperienceEducational QualificationsBachelor’s degree in hospitality management, Hotel Management, or a related fieldRelevant certifications in hospitality, event management, or F&B; management will be an added advantagePreferred BackgroundPrior experience in corporate environments, the hospitality industry, hotels, luxury service brands, or event management firmsDemonstrated experience in vendor management, budgeting, and stakeholder coordinationStrong exposure to premium service delivery standards and client-facing rolesWe are an equal opportunity employer and value diversity. We do not discriminate based on gender, race, age, sexual orientation, and religious identities or any other applicable characteristics protected by law. We seek individuals who uphold the highest standards of integrity, demonstrate professionalism in every interaction, treat others with respect, and consistently align personal ambition with the collective goals of the firm.The incumbent is required to comply with the Firm’s Information Security policies and procedures, including safeguarding confidential information, adhering to secure data handling practices, and promptly reporting information security incidents.

📌 Guest Relations (Delhi)
🏢 Trilegal
📍 Delhi