Customer Success Manager Location: Bengaluru (In office)Work Model: Work From Office (WFO)Employment Type: Full-TimeAt Netcore, we partner with leading global brands to deliver Agentic AI-powered customer engagement at scale. We are looking for a senior, business-oriented Customer Success Manager who brings proven expertise in client-facing ownership, executive business reviews, and revenue growth across BFSI and E-commerce accounts.This role is for someone who is comfortable sitting across the table from CXOs, owning commercial outcomes, and being directly accountable for retention, renewals, expansion, and revenue targets.What You’ll DoOwn end-to-end customer success for a portfolio of, Retail / E-com / BFSI clients with clear accountability for retention, renewals, and growthAct as a trusted business advisor to senior stakeholders by deeply understanding customer business models, KPIs, and growth prioritiesPlan, lead, and present QBRs and MBRs with clear storytelling around ROI, performance, insights, and next-step recommendationsIdentify and drive upsell and cross-sell opportunities, contributing directly to revenue expansion and account growthPartner with customers to design and execute lifecycle, engagement, and retention strategies aligned to their business goalsDrive product adoption and value realization, ensuring customers extract measurable outcomes from Netcore’s platformProactively manage risks, handle escalations, and prevent churn through structured success plansShare data-backed insights, industry benchmarks, and best practices to continuously elevate customer maturityCollaborate closely with Sales, Product, Marketing, and Support to deliver on customer and revenue outcomesBuild strong customer advocacy through case studies, testimonials, webinars,



and industry forumsWhat We’re Looking For (Non-Negotiable)3-6 years of proven experience in a client-facing Customer Success / Account Management role within SaaS / Martech / CRMDemonstrated ownership of QBRs, MBRs, renewals, upsell, cross-sell, and revenue targetsStrong track record in driving customer retention, account growth, and commercial outcomesExperience working with enterprise or mid-market clients in Retail / BFSI / E-commerce domainsExcellent executive communication, presentation, and stakeholder management skillsAbility to translate data into clear business narratives and recommendationsComfortable operating in a high-accountability, WFO environmentGood to HaveMBA / PGDM in Marketing or related fieldExperience working in fast-paced, high-growth SaaS organizationsWhy Join Netcore?You'll help shape products used by leading global brands while working alongside a high-performing design and product team that values craftsmanship, experimentation, and continuous learning. If you're passionate about creating software that doesn't just work, but feels exceptional - we'd love to hear from you!Global RecognitionsLeader in Commerce Search and Product Discovery in The Forrester Wave 2023The only Forrester-rated global vendor in Product Discovery, Cross Channel Marketing Hubs and Email.Leader in Marketing Platforms in G2’s Winter 2024 GridTop 20 global Google Cloud PartnerAppraised at Level 3 of ISACA’s CMMI® by Equalitas Certifications LimitedGreat Place to Work® for six consecutive years in IndiaKnow More About UsCompany Overview : Netcore - AI-Powered Customer Engagement PlatformOur Growth Story: *The Proficorn Playbook – How Netcore Built a $100M+ ARR Business Without VC Funding*Explore our culture, and employee experiences : Life at Netcore~ Netcore is an equal opportunity employer

📌 Customer Success Manager - South (Bengaluru)
🏢 Netcore
📍 Bengaluru