Manager – B2 B Demand & Customer ExperienceMumbaiInterested please connect with MAHEK (phone hidden) and drop CV at quotientconsultancy@Company is the largest premium bakery and patisserie brand in India.Manager – B2 B Demand & Customer ExperienceReporting To: Business Head – Corporate & Institutional BusinessFunction: B2 B Sales – Demand & Customer ExperienceTeam Size: 5–6 Inbound Sales ExecutivesLocation: Head OfficeRole OverviewThe Manager – B2 B Demand & Customer Experience is responsible for maximizing revenue from all inbound B2 B opportunities while ensuring an exceptional customer experience. This role owns the complete inbound funnel—from lead management and outreach planning to order conversion, customer satisfaction, and seamless handoff to fulfilment teams.Key ResponsibilitiesRevenue & Team LeadershipLead, coach, and develop a high-performing inbound sales team.Drive productivity, conversion, revenue achievement, and customer satisfaction.Establish performance metrics, conduct pipeline reviews, and build a culture of accountability.Lead & CRM ManagementOwn all inbound B2 B leads across stores, website, referrals, and partner channels.Ensure CRM discipline, lead tracking, data accuracy, and timely follow-ups.Develop outreach calendars, re-engagement campaigns,



and customer nurturing programs.Order Conversion & HandoffSupport the team in closing complex and high-value opportunities.Ensure accurate and complete transfer of confirmed orders to fulfilment teams.Define and maintain handoff processes to eliminate execution gaps.Customer ExperienceEstablish service standards across all customer touchpoints.Manage escalations, complaint resolution, and customer recovery initiatives.Drive customer delight, repeat business, referrals, and long-term relationships.Reporting & Continuous ImprovementMonitor funnel performance, response times, conversion rates, and customer metrics.Identify process improvements and implement best practices across the inbound journey.Qualifications & Experience3–6 years of experience in B2 B, corporate sales, or account management.Prior experience in F&B;, FMCG, gifting, retail, or consumer businesses preferred.Experience leading teams and managing high-volume inbound opportunities.Robust CRM, sales planning, and customer management capabilities.Key CompetenciesRevenue LeadershipCRM & Process ExcellenceCustomer Experience ManagementCampaign & Outreach PlanningData-Driven Decision MakingCross-Functional Collaboration

📌 Headb Corporate Sales & Institutional Business (Team Handling) (Maharashtra)
🏢 Quotient Consultancy
📍 Maharashtra