This role is responsible for leading end-to-end process training strategy and execution for one of the strategic business verticals at Access Healthcare Services. The Assistant Director will lead a team of process trainers and supervisors based in Chennai. This is a work-from-office role focused on driving training effectiveness, operational readiness, and alignment with business goals.
Key Responsibilities:
Training Management
- Develop, implement, and continuously enhance training curricula using instructor-led, CBT, and multimedia learning solutions to meet business objectives and learner needs.
Cross-functional Collaboration
- Collaborate with business units and internal/external SMEs to develop learning programs aligned to organizational competencies and strategic goals.
- Partner with Operations and Quality teams to identify capability gaps and drive continuous learning initiatives, including refresher training, BQ programs, process updates, and cross-skilling.
Governance and Reporting
- Monitor training effectiveness through data analysis and reporting, providing weekly dashboards and management insights to the Chief Delivery Officer and Vice President - Training.
- Participate in projects as directed by CDO or VP - Training
People Management
- Lead, coach, and develop managers and trainers while fostering a culture aligned with organizational values and continuous learning.
- Manage division budgets
Education
- Undergraduate Degree in English, Management, Training & Development, or a related field.
- Additional certifications in Training & Development, Instructional Design, or Healthcare RCM will be an added advantage.
Experience and Qualification:
Experience
- 12+ years of experience in RCM BPO domain
- Minimum 5 years of experience in Training function
- Should currently be at Senior Manager level or above for at least 2 years
Key Skills
- Training Strategy & Learning Program Management
- Curriculum Design & Instructional Development
- Leadership & People Development
- Stakeholder & Client Management
- Learning Technologies (CBT, LMS, Multimedia)
- Data Analytics & Training Governance
- Change Management & Coaching
- Budget & Resource Planning
Work type:
- Full time
- Work from Office
📌 Assistant Director – Business Training (Chennai)
🏢 Access Healthcare Services
📍 Chennai
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