Manager Corporate Services (Pune)

Objective & Purpose of the role

Position will be Responsible for implementation of plans with respect to Employee transportation Services, workspace resources and related support and administration services to the business. This is a People manager and tactical role which contributes to defining the direction of the operating plans based on the business strategy, with an impact on day-to-day management of business operations.

Scope & Dimensions Responsible for Employee transportation services for western region & Northern region (Pune & Mumbai etc.) Responsible for ET Operations West & North:

Vehicle requirement and deployment:

Coordination with vendors to ensure vehicle availability as per the daily schedule is fulfilled and deployed for pickup& drop trips. Driving austerity measures and cost-effective measures to optimize and reduce cab cost. Addressing employee queries & escalations on mails/calls. Carrying out feedback analysis every month and ensuring the issues are addressed. Leaves planning and roster allocation for transport team members monthly. Ensure Adhoc cab services as per request and approvals Driving various transformational projects in coordination with all the region team members. Conducting floor walks & transport committee meeting.

Key Activities and Accountabilities:

General Administration:

Roster Generation: Review the finalized roster and shift wise vendor allocation in automation tool.

Measure and changes to ensure Ontime arrival and Ontime departure of cabs on daily basis.

Co-ordination with vendor partners for any vehicle issue/shortage on a real time basis.

Support in facilities operation as and when required on time-to-time basis.

Security Functions:

Analyzing and managing the escort guards shift and requirement as per the roster generated with the help of security team. Ensuring escort guards deployment for female employees travelling during night hours.

Man Management:

Driving a team comprising of on roll and off roll members towards improving productivity and towards achieving the desired goals.

Ensuring proper Work delegation within team and engage with team on time-to-time basis, motivates team and appreciate team for their good work, basically good team management

Ensuring Training of off roll and on roll team members as per schedule and requirements with regards to compliance, safety and security, enhance knowledge, skill-based training etc

Plan & execute training to develop & enhance skills for the off-roll team & vendor staff.

Key operational activities:

Ensuring all the daily, weekly & monthly reports are generated & shared on timely basis.

Monitor& maintain SLA on daily basis & levy penalty for SLA violation.

Conducting CFT audit on weekly basis with the help of CFT team members.

Taking care of Daily/Weekly/Monthly reports like OTA/OTD, Functional performance, Performance scorecard, EOHS Dashboard, Employee recovery etc. Ensuring governance and control for daily operations via Pre induction checks, surprise checks, physical verification.

Safety & Compliance:

100%Vehicle and Driver Compliance and adherence to DDT-MSS 5.0.

Ensuring all the drivers complete DDT training within the timeline from the authorized vendor partner.

Ensuring breath analysis is done 100% for all the drivers performing duty.





Taking care of the audit requirement for Pune location for both internal and external.

Monitor & maintain Safety MIS/Safety Dashboard & incident tracker.

Ensuring all the BA devices are timely sent for calibration and repair.

MIS & Billing activities:

Monthly billing MIS validation and checking of invoices shared/ uploaded by vendor on system, Dividing billing & cost between different entities on monthly basis.

Taking approvals from Regional Manager and regional head on monthly KM MIS and invoices

Ensuring Compliance certificate is obtained by vendor and submitted along with invoices

Obtaining NDC from the vendors on quarterly basis Managing billing and invoice trackers, NPS tracker

Vendor staff training:

Conducting weekly Briefing session for vendor staff & Drivers. Planning and conducting external defensive driver training program for the drivers and vendor staff every year with the help of external trainer.

Compliance & Governance:

Driving process-oriented programs and documents for adherence. For Instance Structured and Uniform SOW with various cab models with SLA breaches, SOW for VMU/GPS devices, Penalty waiver document, Transport policy.

Conducting monthly review meeting on reviewing their performance and apprising thru the score card with levy of penalty for the SLA breaches.

Weekly review of cab operations across locations on its performance and for further improvement.

Conducting Monthly review meeting with service providers on regular interval.

Internal & External Audits & governance:

Awareness on ISO audit standards on EHS, EMS and OSHMS certifications aligning to business and corporate certifications.

Manage audits from Internal / external stakeholders GRC, IFC, Statutory & Business audits.

Enforce local transport laws, safety regulations, and special security guidelines (such as safe transit protocols for female or late-shift staff) Basic Knowledge of ISO 27001, ISO 22301, OHSAS-18001, ISO 45001 .

Business Enablement:

BCP Planning and analyses for the events like Palkhi, Ambedkar Jayanti ,Shivaji Jayanti, Ganesh Visarjan etc. every year.

Employee Recovery:

Ensuring Off roll & On roll monthly transport deductions are happening and validation of the same (credit notes and invoice generation for off roll employee service providers/vendors)

Team dynamics & Manpower planning:

Evaluating team performance and adherence to their KRA & SLAs.

Program/special Projects for individual team members as part of competency development.

Review on the real time planning and requirement of manpower resources in an optimal manner.

Training & Development:

Defining robust Safety procedures in ensuring governance and control towards day-to-day operations. Viz., Pre-Induction checklists, Physical verification etc.,

Managing cab operations at a safer level by imparting regular training to drivers with calendarized training program.

Digitalization Drive:





Driving automation & new feature addition as and when required in coordination with the team members.

Coordination with automation team for software-related issues and new enhancements.

Mitigating real time issues along with software team for ETMS

EOHS and Sustainability drive:

Drive Sustainability drive which contributes towards sustainable and go-green operations aligning to CSG mandate.

Support and contribute towards reduction in Co2 Emissions by adapting to change and infusing Hybrid cab models.

Reduction in Paper consumption post implementation of Automation tool.

PERSONAL PROFILE

Essential Educational:

Full time graduate from a recognized university with UG degree. PG in management being preferable.

Certification around various ISO standards applicable in facility management will be preferred.

Preferred Experience:

Overall experience of 10 + years in Corporate Services domain ( Employee transportation function & facilities) with hands on experience in handling multiple location with around 1.5 lac + Sft of office space.

Have worked as a facility head of a large site / multiple sites and working experience with Off role & vendor staff.

Experience in MNC corporate/ large business house in India will be preferred.

Preferred knowledge:

Excellent verbal and written communication skills

Excellent organizational and leadership skills

Should be go-getter and ability to work independently.

Should be good people manager

Good analytical/critical thinking

Well verse in MS office Suite.

Proven experience as facilities/transport manager or relevant position

Knowledge and certification in ISO 27001, ISO 22301, OHSAS-18001, ISO 45001 will be an added advantage.

Knowledge of emergency response management, working with all levels of staff and organizing training programs.

Well-versed in transportation operations in Pune and Mumbai locations with route knowledge.

In depth knowledge on automation of transport operations & Sustainability projects.

Deep understanding of service orientation and quality focus, Facilitation skills, project management skills, project implementation and monitoring.

Good team management and team building skills

Knowledge and certification in ISO 27001, ISO 22301, OHSAS-18001, ISO 45001 will be an added advantage.

Sound understanding of corporate travel industry and the trends.

Sound Technical Knowledge on Audit and Safety related certifications.

Well versed with compliances as per law of land related to employee transportation (National & Statewide ) knowledge of Billing,

MIS and invoicing Functional Competencies:

Receptive and adaptive to challenges.

Solid project management skills

Customer service orientation

Communication skills

Technical engineering skills

Decision making

Problem solving

IT skills

Leadership Professionalism Strategic Awareness. Resourcefulness. Assertiveness.

Planning & organizing.

Relationship management, to interact with peers, subordinates, and those with higher authority within and outside the organization to achieve the desired results.

Communication ability at a senior level (internal & external)

Behavioral Competencies:

Impeccable integrity.

Leadership & teamwork.

Customer focused.

Process orientation.

Resourcefully Innovates (manages costs).

Motivates & manages people.

Deliver Results.

📌 Manager- employee transportation & general administration (Pune)
🏢 Tata Communications
📍 Pune