Project Role : Technology Support Engineer

Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills : NEXThink

Positive to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes creating and executing Requests for Change to improve system functionality and updating knowledge base articles to enhance troubleshooting efficiency. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring thorough analysis and timely resolution of issues that impact business continuity.

Roles & Responsibilities:

- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.




- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with vendors and service management teams to facilitate issue resolution and improve service delivery.
- Lead efforts to document and update technical knowledge resources to support ongoing operational excellence.
- Support junior team members by providing guidance and sharing expertise to foster professional growth.

Professional & Technical Skills:

- Must To Have Skills: Proficiency in NEXThink.
- Strong troubleshooting and problem-solving abilities related to IT operations and system incident management.
- Experience in creating and managing Requests for Change to support system improvements and operational stability.
- Ability to collaborate effectively with vendors and cross-functional teams to resolve complex technical issues.
- Familiarity with maintaining and updating knowledge base articles to facilitate efficient issue resolution.
- Good communication skills to support coordination between technical teams and service management.

Additional Information:

- The candidate should have minimum 5 years of experience in NEXThink.
- This position is based at our BBDC1A - NON-STPI location.
- A 15 years full time education is required.

📌 Technology Support Engineer (Bhubaneswar)
🏢 Accenture
📍 Bhubaneswar