Senior Administrator - Azure Active Directory

Experience: 8 to 12 years

Location: Bengaluru, India

Skills: Azure Active Directory, SRE, data analytics, automation scripts, Git, GitHub, CI/CD, Scrum, Kanban, network administration, security, CISCO, Juniper, identity management, SAML, OpenID Federation, cybersecurity, Windows OS, Linux OS, API integration, Ansible, PowerShell, KQL, Shell scripting, analytical skills, problem-solving skills

Job Summary
Utilizing broad full-stack knowledge and experience for proactive incident prevention by baselining against expected service performance, improving processes from lessons learned, and using data analytics to identify problem areas and operational gaps. Leading product line agile teams in troubleshooting and resolving system problems, including analyzing application and critical system performance. - Serving as a technical resource during critical and major incidents supporting multiple technologies. - Facilitating SRE technical assessments, identifying gaps, and providing recommendations to product teams on SRE maturity journey plans based on Chevron’s SRE framework.- Finding opportunities to avoid future issues by improving logging and creating automated resolutions based on triggers. Developing automation scripts for repetitive tasks to eliminate toil/operations support activities.- Overseeing production environments by monitoring availability and maintaining a holistic view of system health.- Measuring and optimizing system performance, continuously seeking innovation and improvement to meet customer needs. Aligning, collaborating, and building relationships with peers, company leadership, subject matter experts, and users to enhance knowledge of end-to-end DevOps/Site Reliability Engineering best practices. - Collaborating with SRE Community of Practice thought leaders to define SRE capabilities and best practices and integrate the capability framework throughout the organization.

Key Responsibilities
1. Adhere To Quality Standards And Regulatory Requirements While Implementing Best Practices In Azure Active Directory Management To Ensure Compliance And Security.
2. Provide Advanced Support For Complex Incidents Escalated By Analysts,



Performing Root Cause Analysis And Implementing Effective Solutions To Resolve Technical And Security Issues In Azure Environments.
3. Contribute To Knowledge Management By Updating And Maintaining The Knowledge Base, And Deliver Training And Coaching To New Analysts To Enhance Their Capabilities In Azure Active Directory Support.
4. Resolve Complex Support Tickets Within Agreed Slas By Collaborating With Cross-Functional Support Teams, Ensuring Seamless Operations And Maintaining A Strong Security Posture In Azure Active Directory.
5. Enhance Customer Experience And Satisfaction By Achieving High First Call Resolution Rates, Minimizing Rejected Resolutions, And Effectively Mitigating Security Threats Within Azure Active Directory.

Skill Requirements
Basic understanding of the software development lifecycle and software engineering best practices, including code management (Git/GitHub) and CI/CD pipeline.
- Experience working in an agile team (Scrum/Kanban) is considered a plus.

Other Requirements
Basic understanding of the software development lifecycle and software engineering best practices, including code management (Git/GitHub) and CI/CD pipeline.
- Experience working in an agile team (Scrum/Kanban) is considered a plus.

Description
Senior Site Reliability Engineer
Exp : 8-12 years
Shift Timing : 13:30 - 22:30
WFO: Tuesday - Friday (WFH - Monday)
Responsibilities for this position may include but are not limited to:
- Utilizing broad full-stack knowledge and experience for proactive incident prevention by baselining against expected service performance, improving processes from lessons learned, and using data analytics to identify problem areas and operational gaps.
- Leading product line agile teams in troubleshooting and resolving system problems, including analyzing application and critical system performance.
- Serving as a technical resource during critical and major incidents supporting multiple technologies.




- Facilitating SRE technical assessments, identifying gaps, and providing recommendations to product teams on SRE maturity journey plans based on Chevron’s SRE framework.
- Finding opportunities to avoid future issues by improving logging and creating automated resolutions based on triggers. Developing automation scripts for repetitive tasks to eliminate toil/operations support activities.
- Overseeing production environments by monitoring availability and maintaining a holistic view of system health.
- Measuring and optimizing system performance, continuously seeking innovation and improvement to meet customer needs. Aligning, collaborating, and building relationships with peers, company leadership, subject matter experts, and users to enhance knowledge of end-to-end DevOps/Site Reliability Engineering best practices.
- Collaborating with SRE Community of Practice thought leaders to define SRE capabilities and best practices and integrate the capability framework throughout the organization.

Required Qualifications
- Hands-on experience as an IT professional with knowledge of full-stack infrastructure and experience troubleshooting incidents and production issues.
- Working knowledge in several technology disciplines required for the full end-to-end service operations stack: network administration & security (CISCO/Juniper), identity & access management (Active Directory, Azure AD, SAML, OpenID Federation, certificates, and keys), cybersecurity, on-prem & cloud architecture, Windows & Linux OS, performance monitoring & management, troubleshooting (application & database), change management, API integration, and automation (Ansible, PowerShell, KQL, or Shell scripting).
- Strong communication (written/verbal) and facilitation skills with the solid ability to convey business and technical information to a diverse audience.
- Solid analytical and problem-solving skills with the ability to engage difficulties with persistence.

Preferred Qualifications
- Basic understanding of the software development lifecycle and software engineering best practices, including code management (Git/GitHub) and CI/CD pipeline.
- Experience working in an agile team (Scrum/Kanban) is considered a plus.

📌 Senior Administrator Azure Active Directory (Bengaluru)
🏢 HCL Technologies
📍 Bengaluru