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1. Delivery Excellence & Operational Performance (35%)

On-Time Delivery Ownership

Ensure consistent achievement of delivery commitments across all projects and accounts.

Establish delivery governance mechanisms to monitor project health, risks, dependencies, and

schedule adherence.

Drive proactive intervention plans to eliminate delivery bottlenecks and slippages.

Resource & Capacity Optimization

Lead workforce planning, forecasting, project allocation, and utilization management.

Optimize resource deployment to maximize productivity while maintaining quality standards.

Eliminate operational inefficiencies and reduce non-billable effort.

Process Excellence

Develop scalable delivery frameworks, SOPs, and best practices.

Improve throughput and turnaround times through Lean operational practices.

Standardize planning and execution methodologies across teams.

Digital & Automation Adoption

Partner with BIM, AI, and Digital Transformation teams to embed automation into core workflows.

Drive technology adoption to improve productivity, quality, and delivery speed.

Identify opportunities for workflow digitization and process simplification.

2. Quality Excellence & Continuous Improvement (30%)

Build a Quality-First Culture

Transform quality from an inspection function into an organizational mindset.

Ensure quality ownership remains within delivery teams and not solely with QC functions.

Promote prevention-based quality practices across all programs.

Quality Management Framework

Strengthen and continuously improve Quality Management Systems (QMS).

Define quality standards, review mechanisms, and process controls.

Ensure adherence to internal and client-specific quality requirements.

Root Cause Analysis & Corrective Actions

Institutionalize RCA methodologies to eliminate recurring issues.

Drive continuous improvement initiatives using data and quality metrics.

Create closed-loop feedback systems between production, QC, and customer teams.

Quality Performance Management

Monitor and report:

First-Time-Right (FTR)

Rework %

Defect rates

Client escalations

Customer satisfaction metrics

3. Productivity & Profitability Management (20%)

Productivity Leadership





Establish productivity baselines and improvement targets across business units.

Develop measurement systems for output, efficiency, and utilization.

Drive continuous productivity improvements through process optimization and workforce capability

enhancement.

Operational Efficiency

Identify and eliminate process waste, delays, and effort leakages.

Improve delivery margins through effective utilization and workflow optimization.

Leverage automation and standardization to increase overall throughput.

Performance Analytics

Implement dashboards and KPI reviews for operational decision-making.

Conduct regular performance reviews with managers and team leaders.

Use predictive analytics for forecasting workload, capacity, and delivery performance.

4. Client Success & Business Growth (10%)

Strategic Client Partnership

Develop solid relationships with key clients across the US and UK markets.

Understand client business objectives and align delivery strategies accordingly.

Act as a trusted operational advisor for delivery and quality improvement initiatives.

Account Growth Support

Partner with Sales and Account Management teams to support account expansion.

Improve customer retention through consistent delivery performance and service excellence.

Identify opportunities for additional services, efficiencies, and value creation.

Governance & Communication

Lead Weekly, Monthly, and Quarterly Business Reviews (QBRs).

Present delivery, productivity, quality, and growth metrics to clients and leadership teams.

Ensure transparent communication of risks, actions, and improvement plans.

5. People Leadership & Organization Development (5%)

High-Performance Culture

Build a culture of accountability, ownership, discipline, and customer focus.

Establish clear performance expectations linked to delivery, productivity, and quality outcomes.





Drive recognition and performance management programs.

Leadership Development

Coach and mentor General Leads, Team Leads, and future managers.

Build leadership succession pipelines for organizational growth.

Develop capabilities aligned with future Delivery Head requirements.

Requirements

Experience

15 + years of experience in Engineering Services, AEC, BIM, Manufacturing Engineering, or Mechanical CAD operations.

Minimum 4 5 years managing delivery operations, quality functions, or multi-team execution environments.

Proven track record of improving delivery performance, productivity, and customer satisfaction.

Quality & Process Excellence

Strong exposure to Quality Management Systems (QMS).

Six Sigma Green Belt/Black Belt, Lean, ISO, or equivalent quality frameworks preferred.

Experience building or leading a Quality Center of Excellence (COE) is highly desirable.

Commercial & Operational Acumen

Strong understanding of utilization, productivity, project profitability, and operational metrics.

Experience with ERP and project planning systems such as NetSuite, Deltek, or similar platforms.

Expertise in dashboard reporting and data-driven decision-making.

Client Management

Experience working with international clients, particularly in US and UK markets.

Demonstrated success managing strategic client relationships and governance programs.

Leadership Competencies

Results-oriented and execution-focused.

Solid problem-solving and decision-making capabilities.

High accountability and ownership mindset.

Ability to influence stakeholders and lead organizational change.

Strong communication and team development skills.

Benefits

- Learning & development programs

- Growth-oriented organization

- Process-driven work

- Transparent work culture

- Young & vibrant environment

- Work-life balance

- Health insurance

- Annual health check-up

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Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Operations Manager Delivery Excellence (Pune)
🏢 Indovance
📍 Pune