Job Description : SAP Functional Consultant Plant Maintenance (PM) & Customer Service (CS)Location : Pune/India (Adaptable/Hybrid)Employment Type : Full-time/Contract1. Role Summary :We are looking for an experienced SAP Functional Consultant specialising in Plant Maintenance (PM) and Customer Service (CS) to support and drive implementation, rollout, and application support engagements. The consultant will be responsible for end-to-end SAP delivery across SAP ECC and S/4HANA (HANA-based) landscapes, ensuring alignment with business processes, optimisation of asset management and service operations, and seamless integration with related modules.2. Key Responsibilities :A. Implementation & Project Delivery :- Lead and contribute to end-to-end SAP PM/CS implementations, rollouts, and enhancements.- Conduct fit-gap analysis, business workshops, and blueprinting sessions.- Configure SAP PM and CS modules, including:1. Preventive, corrective, and breakdown maintenance.2. Notifications and work order management.3. Service orders, warranties, service contracts, and billing.- Drive integration with MM, SD, FI, and PP modules.- Support data migration, testing cycles (Unit, SIT, UAT), and cutover activities.- Participate in SAP S/4HANA transformation or migration initiatives.B. Application Support (AMS) :- Provide L2/L3 support for incidents, service requests, and problem management.- Perform root cause analysis (RCA) and implement long-term fixes.- Manage ticket lifecycle and SLA adherence in line with ITIL processes.- Drive continuous improvement initiatives to reduce recurring issues.- Support change requests, enhancements, and minor developments.C. Business Process & Functional Expertise : - Analyse and optimise Enterprise Asset Management (EAM) and service execution processes.- Translate business requirements into functional specifications (FS)



and solution design.- Work closely with technical teams on RICEFW developments (Reports, Interfaces, Conversions, Enhancements, Forms, Workflows).- Ensure solutions align with industry best practices and SAP standards.D. Field Service & Spare Parts Management (Enhanced Requirement) :Demonstrate exposure to Field Service Management (FSM) processes, including :1. Field technician scheduling, dispatching, and service execution.2. Integration with external FSM solutions (e.g., ServiceMax or equivalent platforms).Manage service lifecycle processes, including :1. Service order execution and field operations.2. Spare parts management, returns, and reverse logistics processes.3. Repair, refurbishment, and replacement cycles.- Ensure seamless integration between PM/CS and inventory/logistics processes (MM/SD) for parts tracking and service billing.E. Testing, Documentation & Governance :Prepare and maintain key deliverables :1. Functional Specifications (FS).2. Configuration documents.3. Test scripts and user manuals.- Participate in testing cycles (Unit, SIT, UAT) and defect resolution.- Ensure compliance with governance standards, audit requirements, and documentation practices.- Support project governance, reporting, and stakeholder communication.3. Required Skills & Experience :Functional Skills :Strong hands-on experience in :1. SAP Plant Maintenance (PM) Equipment, Work Orders, Notifications, Maintenance Planning.2. SAP Customer Service (CS) Service Orders, Contracts, Warranty Management.Good understanding of :1.



End-to-end maintenance and service lifecycle processes.2. Enterprise Asset Management (EAM).Experience/exposure to :1. Field Service Management (FSM) processes.2. Spare parts lifecycle, returns, and repair processes.Integration & Cross-Module Knowledge :Strong integration exposure with :1. MM (Inventory & Spare Parts Management).2. SD (Billing, Service Processing).3. FI (Costing, Settlement).- Understanding of end-to-end service-to-cash processes.Technical / System Exposure :Experience in :1. SAP ECC 6.0 (mandatory).2. SAP S/4HANA (HANA-based systems) (mandatory).Exposure to :1. IDOCs/Interfaces.2. SAP Solution Manager / ChaRM / ALM tools.3. Ticketing tools (ServiceNow, JIRA, etc.).Project Experience :- Minimum 12 end-to-end SAP implementation/rollout projects.- Strong experience in AMS/support environments (L2/L3).- Experience in global delivery or multi-country environments is preferred.4. Soft Skills :- Strong stakeholder management and communication skills.- Excellent analytical and problem-solving capabilities.- Ability to work in cross-functional and distributed teams.- Proactive mindset with ownership and accountability.5. Preferred Qualifications :- SAP certification in PM or CS modules.- Exposure to S/4HANA migration or RISE programs.- Knowledge of ITIL-based support models.- Experience in integration with FSM tools (ServiceMax / equivalent).6. Key Success Criteria:- Ability to independently own PM/CS workstream delivery.- Strong balance between implementation and support responsibilities.- Reduction in incident volumes through proactive improvements . experiance: 144 skill: Enterprise Asset Management, Integration, SAP ECC, Stakeholder Management, Analytical Skills, SAP Plant Maintenance, SAP Customer Service, Field Service Management, SAP S4HANA, IDOCsInterfaces industry: IT Services & Consulting

📌 SAP Plant Maintenance Functional Consultant (Pune)
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📍 Pune