Senior Manager – Quality Assurance

Department: Quality
Experience: 15–20 Years
CTC: ₹16–20 Lakhs per Annum
Location: Featherlite Office Systems Pvt. Ltd., Hejjala, Bengaluru

Role Summary

The Senior Manager – Quality will be responsible for leading the overall Quality function across the organization, ensuring world-class quality standards throughout the manufacturing process. The role encompasses Supplier Quality, Incoming Quality, In-Process Quality, Finished Goods Quality, and Customer Quality while driving continuous improvement initiatives, Integrated Management Systems (IMS), BIFMA compliance, Kaizen, and operational excellence.

The incumbent will lead cross-functional quality initiatives to improve First Pass Yield (FPY), reduce rejection and rework, strengthen customer satisfaction, and establish a culture of continuous quality improvement across all manufacturing units.

Key Responsibilities

Develop, implement, and continuously improve quality policies, procedures, systems, and standards across the organization.Lead and manage Supplier Quality, Incoming Quality, In-Process Quality, Finished Goods Quality, and Customer Quality functions.Ensure compliance with Quality Management Systems (ISO 9001), Environmental Management Systems (ISO 14001), Occupational Health & Safety (ISO 45001), and BIFMA standards.Act as the Management Representative (MR) for the Integrated Management System (IMS), ensuring compliance with all statutory, customer, and certification requirements.Drive First Pass Yield (FPY) improvement by reducing rejection, rework, scrap, and customer complaints through effective CAPA implementation.Lead root cause analysis using 8D, 5 Why, Fishbone (Ishikawa), Pareto Analysis,



and other quality improvement methodologies.Plan and conduct internal quality audits and coordinate external surveillance, certification, and customer audits.Develop supplier quality improvement programs and monitor vendor performance to minimize incoming material defects.Establish Statistical Process Control (SPC), Process Capability (Cp/Cpk), and quality monitoring systems across manufacturing operations.Lead Kaizen, Lean Manufacturing, 5S, and continuous improvement initiatives across all Featherlite Office Systems manufacturing units.Monitor quality KPIs, prepare MIS reports, and present quality performance dashboards to senior management.Coordinate closely with Design, Production, Purchase, Engineering, Maintenance, and Stores teams to eliminate quality issues at the source.Ensure compliance with customer specifications and industry standards for office furniture products.Mentor, train, and develop the Quality team to build future leadership capability.Drive customer satisfaction by improving product quality, reducing warranty claims, and ensuring timely closure of customer complaints.Qualification

B.E./B.Tech in Mechanical Engineering, Production Engineering, Industrial Engineering, or a related discipline.Diploma holders with exceptional relevant experience in furniture manufacturing may also be considered.Certified Lead Auditor for ISO 9001, ISO 14001, and ISO 45001 will be an added advantage.Experience





15–20 years of progressive experience in Quality Assurance and Quality Control within the Furniture Manufacturing Industry.Mandatory experience in office furniture, modular furniture, woodworking, sheet metal fabrication, powder coating, upholstery, and assembly operations.Proven experience in leading large quality teams and driving organization-wide quality improvements.Solid exposure to customer quality, supplier quality, process quality, and system audits.Technical Skills

Strong knowledge of Quality Management Systems (QMS), IMS, and BIFMA standards.Hands-on experience with Lean Manufacturing, Kaizen, 5S, CAPA, SPC, MSA, FMEA, APQP, PPAP, and 8D methodologies.Excellent understanding of woodworking, sheet metal fabrication, powder coating, upholstery, and furniture assembly processes.Expertise in Statistical Process Control (SPC), Process Capability (Cp/Cpk), and quality data analysis.Proficiency in Microsoft Excel, PowerPoint, ERP systems, and quality reporting tools.Leadership Competencies

Strategic leadership and people management.Strong analytical and decision-making skills.Excellent communication and stakeholder management.Customer-focused approach.Continuous improvement mindset.Coaching and team development capabilities.Key Performance Indicators (KPIs)

First Pass Yield (FPY)Reduction in rejection, rework, and scrap.Customer complaint reduction and closure effectiveness.Supplier quality performance improvement.Internal and external audit compliance.BIFMA and IMS compliance.Cost of Poor Quality (COPQ) reduction.Kaizen implementation and productivity improvements.Team capability development and training effectiveness.On-time closure of CAPA and audit observations.Pay: ₹1,600,000.81 - ₹1,800,000.47 per year

Work Location: In person

📌 Senior Manager Quality Assurance (Mumbai)
🏢 featherlite office systems
📍 Mumbai