Working Supervisor – AR Collections (O2C)

Experience: Not Available to Not Available years

Location: Guadalupe

Skills: HighRadius, SAP S/4HANA, English, negotiation, customer relationship management, Lean, Six Sigma

Key Responsibilities
Operational Responsibilities
Oversee daily AR collections activities including outreach, follow-up, prioritization, and aging management.
Manage dispute resolution workflows, including root-cause identification and coordination with business partners.
Utilize HighRadius tools (CLS, DMS, EIPP, CAA) and SAP S/4HANA to manage accounts, document actions, and monitor KPIs.
Ensure compliance with credit policies, escalation protocols, and internal controls.
Support escalations related to large past-due balances, critical disputes, or customer experience issues.

People Leadership
Supervise a team of collections and dispute analysts (10–15 depending on final structure).
Conduct regular coaching sessions, performance appraisals, and development planning.
Monitor productivity, daily workload, and adherence to SLAs/KPIs.
Promote a culture of accountability, service excellence, and continuous improvement.

Stakeholder Collaboration
Work closely with Sales, Customer Service, and Billing teams to resolve disputes and drive cash performance.
Communicate effectively in English with stakeholders across the Americas, including Finance and O2C leadership.
Partner with onshore Credit, Collections, and Dispute Resolution leaders to support strategic priorities.

Continuous Improvement
Identify process inefficiencies and lead small improvement projects to enhance dispute turnaround and collections performance.




Support adoption and optimization of HighRadius tools and automation features.
Provide recommendations on workflow improvements and customer issue prevention.

Required Qualifications
Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
5+ years of experience in AR Collections, Dispute Management, or related O2C roles.
Working knowledge of HighRadius (CLS, DMS, EIPP) and SAP S/4HANA.
Strong English communication skills (written and verbal).
Experience interacting with Sales, Customer Service, and Finance stakeholders.
Strong negotiation and customer relationship management skills.

Preferred Qualifications
Previous leadership experience (team lead or supervisory responsibilities).
Shared services or multinational business experience.
Understanding of collections strategies, root-cause dispute analysis, and KPI management.
Familiarity with Lean/Six Sigma methodologies.

Competencies
Strong communication & negotiation
Customer orientation
Team leadership and coaching
Data-driven decision making
Conflict resolution
Results focus & ownership

Join the global Xylem team to be a part of creative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

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