Senior Test Lead

Experience: 4 to 6 years

Location: Bengaluru, India

Skills: ServiceNow, Agile, UAT, REST, SOAP, IRM, GRC, ITSM, Incident, Problem, Change, Request, Knowledge, Service Catalog, Record Producers, CMDB, Asset Management

Job Summary
The ServiceNow Tester will be responsible for validating functional, integration, and regression testing across ServiceNow modules to ensure high‑quality delivery aligned with business requirements. The role involves close collaboration with developers, business analysts, and product owners in an Agile delivery model.

Key Responsibilities
• Write, review, and execute test cases to validate ServiceNow user stories against defined acceptance criteria.
• Perform functional, system, integration, regression, and UAT testing for ServiceNow applications.
• Prepare and maintain test plans, test scenarios, and test execution reports.
• Validate configurations related to forms, workflows, business rules, UI policies, ACLs, SLAs, and notifications.
• Support test setting setup and test data preparation.
• Execute pre‑release and post‑deployment validation before major/critical production releases.
• Track, log, and retest defects; work closely with developers until resolution.
• Participate in daily stand‑ups, sprint planning, retrospectives, and defect triage meetings.




• Ensure test artifacts are maintained in QA/compliance‑approved tracking tools.
• Contribute to automation testing and execution of automated scripts where applicable.

ServiceNow Modules – Testing Exposure
• IRM / GRC
• ITSM: Incident, Problem, Change, Request, Knowledge
• Service Catalog & Record Producers
• CMDB & Asset Management
• Integrations (REST/SOAP – validation level)

Key Responsibilities
1. To participate in functional as well as technical discussions with the client /team to understand functional /design specifications, highlight performance concerns, inconsistencies, ensure the appropriate test environments and infrastructures are in place/kept up to date.
2. To Identify opportunities for process improvement in testing methodologies/tools and Implement best practices to enhance the efficiency and effectiveness of the testing process.
3. To oversee the creation and execution of automated test scripts ensuring consistency and alignment with quality standards to minimize exposure.
4. To develop/guide and mentor QA engineers in the use of the testing framework, enhancing their technical capabilities and increasing productivity.
Skill Requirements
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Other Requirements
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📌 Senior Test Lead (Bengaluru)
🏢 HCL Technologies
📍 Bengaluru