Test Lead

Experience: 4 to 6 years

Location: Bengaluru, India

Skills: ServiceNow, Agile, functional testing, integration testing, regression testing, UAT testing, test plans, test scenarios, business rules, UI policies, ACLs, SLAs, notifications, automation testing, REST, SOAP

Job Summary
The ServiceNow Tester will be responsible for validating functional, integration, and regression testing across ServiceNow modules to ensure high‑quality delivery aligned with business requirements. The role involves close collaboration with developers, business analysts, and product owners in an Agile delivery model.

Key Responsibilities
• Write, review, and execute test cases to validate ServiceNow user stories against defined acceptance criteria.
• Perform functional, system, integration, regression, and UAT testing for ServiceNow applications.
• Prepare and maintain test plans, test scenarios, and test execution reports.
• Validate configurations related to forms, workflows, business rules, UI policies, ACLs, SLAs, and notifications.
• Support test setting setup and test data preparation.
• Execute pre‑release and post‑deployment validation before major/critical production releases.
• Track, log, and retest defects; work closely with developers until resolution.
• Participate in daily stand‑ups, sprint planning, retrospectives, and defect triage meetings.




• Ensure test artifacts are maintained in QA/compliance‑approved tracking tools.
• Contribute to automation testing and execution of automated scripts where applicable.

ServiceNow Modules – Testing Exposure
• IRM / GRC
• ITSM: Incident, Problem, Change, Request, Knowledge
• Service Catalog & Record Producers
• CMDB & Asset Management
• Integrations (REST/SOAP – validation level)

Key Responsibilities
1. To participate in functional as well as technical discussions with the client /team to understand functional /design specifications, highlight performance concerns, inconsistencies, prepare automated test scripts, maintain test case suite, ensure the appropriate test environments and infrastructures are in place/kept up to date.
2. To develop and continuously improve automated tests as new system features/ enhancements are developed and accordingly create work plans, monitor and track the work schedule for on time delivery as per the defined quality standards.
3. To create reusable /scalable test automation framework, develop test strategies/plans, maintain test data and to submit status reports for minimizing exposure and risks on the project or closure of escalations.
4. To develop/guide and mentor QA engineers in the use of the testing framework, enhancing their technical capabilities and increasing productivity.
Skill Requirements
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Other Requirements
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