Group Operations Lead

Experience: Not Available to Not Available years

Location: Gurugram, HR

Skills: Finance & Accounting, Lease Administration, Six Sigma Green Belt, Team Leadership, Client Management, Analytical Skills, Creative Thinking

About JLL
JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. Our vision is to re-imagine the world of real estate, creating rewarding opportunities and amazing spaces where people can achieve their ambitions. In doing so, we will build a better tomorrow for our clients, our people, and our communities. JLL is a Fortune 500 company with annual revenue of $26 billion, operations in over 80 countries and a global workforce of more than 113,000 for the year 2025. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. www.jll.co.in

What this job involves
The person will be responsible for running and managing the Finance & Accounting processes. Should be subject matter expert of Finance & Accounting processes covering all major activities across AP, AR, and GA. Great to have experience in managing teams and lead Lease Administration delivery for lease abstractions. Work closely with business lines to align abstraction requirements with resource availability and ongoing projects. Deliver multiple lease abstraction projects on strict deadlines in a fast-paced setting, enabling JLL to extract insights from lease documents. Balance leadership responsibilities with hands-on contribution. Working closely with colleagues within other Lease Administration teams to ensure the day-to-day delivery of multiple accounts / projects / transitions / compliance deliverables as per defined targets Should have capability and experience in managing large teams. Ensure a highly motivated and performing team. Experience in managing multiple stakeholders. Ensure staff performance, team building, motivation and development of the team and establish performance expectations and review the performance on a regular basis Providing operational excellence to achieve SLA deliverables Work collaboratively with business / clients’ teams and assume overall responsibility for communication and engagement when transitioning new services and accounts Establish deep relationships with key stakeholders, and understand and address process pain points Must be able to provide meaningful insights to leaders and stakeholders to ensure informed decisions can be taken by leadership team Obtain and maintain deep knowledge of the processes and identify opportunities to drive efficiencies through standardization, continuous improvement, transformation,



and benchmarking across similar industries. Must be able to drive organization strategy, build a strong structure, manage staffing, improve skills, and define style in line with the organization’s vision Always ensure 100% compliance to internal and external audits and controls Provide direction and coaching to the operations team to align to organization goals and deliver on commitments consistently Proactively share success stories with the leadership organization Inculcate a culture of proactiveness and ownership amongst team to drive BAU operations and change through tactical and strategic improvement initiatives Ensure attrition rates are below industry average figures. Ensure active participation in recruitment activities Mentor operations team in implementing process improvements.

Sounds like you?
To apply you need to be/have: University Graduate / Postgraduate in Finance / Accountancy / Commerce, with ~15 years of work experience in Finance & Accounting, including ~10 years of experience of managing teams Proven team leadership and people management skills, ability to handle large and diverse F&A; teams) Proven client management skills. Ability to build impactful customer relationships and drive collaborative behavior and work across multiple hierarchies across internal and external stakeholders Deep understanding of business processes, offshore business environment. Must have had prior experience in transitions Must be flexible and able to work under pressure, multitask and effectively prioritize. Very strong communication skills and awareness of cross geographical cultures Ability to coach, mentor and develop talent. Must also be able to hold difficult conversations whenever necessary Six Sigma Green Belt certified (Preferred) Proven ability to identify opportunities and drive improvements to closure. Must be self-driven Creative thinking, analytical and an innovative mind-set. Must be solution orientated Ability to foresee risks, be proactive and predictive while developing risk mitigation plans Keen to apply best practices from previous experience and similar organizations.

Performance objectives




Ensure agreed KPIs are met / exceeded each month Work within established procedures with a moderate degree of supervision Identifies the problem and all relevant issues in straightforward situations, uses analytics and insights as key tools to makes sound decisions/presentations Attrition levels at below industry levels Succession planning of key resources Engage and communicate clearly, confidently and in a concise manner with internal and external stakeholders and see things from their perspective with solution-oriented approach Bring a developmental, structured, and organized approach to everything they do Thrive under pressure and deal effectively with tight deadlines and high expectations Keeps a Stakeholder & process centric approach.

Location
On-site –Gurugram, HR

Scheduled Weekly Hours
40

Job Tags
JBS

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

📌 Group Operations Lead (Gurugram)
🏢 Jones Lang LaSalle (JLL)
📍 Gurugram