Sea-freight Channel Controller

Experience: Not Available to Not Available years

Location: ZA Gauteng Clearwater Office Park North Block D, 2nd Floor Cnr Atlas Road and Merlin Ave Parkhaven Boksburg, Johannesburg

Skills: MS Word, Effective Time Management, Effective organisational skills, Attention to details, Client management

About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Primary duties & responsibilities
• Clients indent monitoring.
• Registration of straight and handover documents.
• Payment of COD handover documents.
• Tracking ETA of MBL (Master Bill) with shipping lines / local agents for straight and handover documents.
• Checking documents for customs clearance request / obtain any documents required.
• Open Seafreight import clearing file. Record any special instructions on file cover. Hand complete file to customs broking department for customs clearance.
• Prepare customer tax invoice.
• Arrange delivery with nominated transporters.
• Scan and save full batch of documents to Server (Document Database).
• If any damages reported by the depot/transporter, information must be communicated to client.
• If cargo is damaged / missing, lodge pro-forma claim with airline / agent / insurance company.




• Obtain all relevant documentation and submit priced claim to airline / agent / insurance company.
• Ensure delivery is carried out.
• Obtain warehouse check sheet and POD to close file.
• Quality check and sign off file once complete.
• Filing of files.
• Liaise with clients to keep them informed of shipment status.
• Reconcile billing and resolve any queries.
• Resolve credit op queries.
• Status Reports to be compiled and e-mailed to clients (if required).
Technical
• Ability and confidence to deal with difficult customers if the need arises.
• CW1 Compliant and literate.
• Ability to consistently meet deadlines in a timely manner.
Business
• Literate in MS Word packages.
• Effective Time Management skills.
• Effective organisational skills with significant focus on attention to details.
• Ability to effectively communicate at all levels, both internally and externally.
Personal Attributes
• Solid communication skills, self-motivated and positive attitude.
Qualification Required
• Secondary:
Matric (minimum requirement)
• Professional:
Diploma will be an added advantage.
SPECIAL CONDITIONS
• Maybe required to work after hours to meet deadlines.
What moves you?
At Toll,



you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding recent ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further. Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up. At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. To find out more about us visit www.careers.tollgroup.com You must be entitled to work in South Africa and be prepared to undertake pre-employment checks including a criminal history check and medical.

📌 Sea freight Channel Controller (Mumbai)
🏢 Toll Group
📍 Mumbai