Customer Support Specialist

Start Date

Starts Immediately

CTC (ANNUAL)

Competitive salary Competitive salary

Experience

No experience required

No experience required

Apply By

Not Provided

Posted few hours ago

Fresher Job

Be an early applicant

About the job

- Candidate would be responsible for handling customer calls and troubleshooting technical issues related to Netgear Devices.
- Ensure resolution provided in the first interaction with the customer
- Acquiring knowledge about the newly released products and recent updates.
- Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service
- Position and sell Premium support contracts to customers based on their support entitlement.
- Job Responsibilities:
- Desired Skills:
- Self-Motivated C Ability to Work Under Pressure
- Should have good comprehensibility and understandability of what customers want
- Should have critical thought process and decision-making capability with focus on accuracy




- Handling Internet Troubleshooting Issues relevant to Computers, Application, Basic Networking, LAN, WAN Technologies
- Customer centricity and eagerness to drive himself/herself for upgradation in knowledge.
- Ability to sell/Upsell
- Candidates should be open to a shift of 24x7.
- Soft Skills:
- Should possess valuable English verbal skills
- Excellent logical reasoning
- ands of technology experts across.

Earn certifications in these skills

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: Competitive salary

Number of openings

1

Editor’s note

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.

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📌 Customer Support Specialist - Fresher (Chennai)
🏢 TechDoQuest
📍 Chennai