Subject Matter Expert (Support&Ops;)

Experience: 7 to 10 years

Location: Gautam Buddha Nagar, India

Skills: 4G, 5G, PC solutions, Ericsson products, Cloud platform, virtualized network functions, containerized network functions

Job Summary
Packet Core - SGSN-MME/EPG/WMG/SAPC/PCC(AMF& SMF)/PCG(UPF)/CCPC(PCF. Experience on Cloud platform & virtualized/containerized network functions.
Senior Solution Integrator (SA/SSI) - 7 to 10 Years of hands-on relevant experience in design/integration/troubleshooting & live-cutover of 4G/5G PC solutions in Telco live network. Past experience of Ericsson products is preferred.
Solution Integrator( SI) - 3-5 years of hands-on relevant experience configuration/integration/testing of 4G/5G PC solutions solutions in Telco live network. Past experience of Ericsson products is preferred.
Key Responsibilities
1.



To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA
2. To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required.
3. To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning
4. To ensure positive customer feedback & satisfaction through active participation in customer meetings to understand any issues faced
5. To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders

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