Senior Administrator - Cisco Unified Communications

Experience: 4 to 6 years

Location: Noida, India

Skills: Cisco VOIP, ITIL, CCNA Voice

Job Summary
Network Voice Qualified - Level 2 with 4-6 years relevant exp
24x7 rotational shifts
Incident, Problem and Change Management
Key Responsibilities
1. Provide Advanced Technical Support For On-Premise Cisco Collaboration Systems By Analyzing And Resolving Complex Incidents, Ensuring Adherence To Quality Standards And Regulatory Requirements.
2. Perform Root Cause Analysis For Escalated Technical And Security Issues, Implementing Effective Solutions To Enhance System Performance And Reliability.
3. Lead Knowledge Base Updates And Management Initiatives,



While Training And Coaching Analysts To Improve Team Capabilities And Service Delivery.
4. Resolve Complex Support Tickets Within Agreed Slas, Collaborating With Cross-Functional Support Teams To Maintain Seamless Operations And A Robust Security Posture.
5. Enhance Customer Experience And Satisfaction By Achieving First Call Resolution, Minimizing Rejected Resolutions And Case Reopenings, And Proactively Addressing Potential Security Threats.
Skill Requirements
Cisco VOIP
Other Requirements
ITIL and CCNA Voice

📌 Senior Administrator Cisco Unified Communications (Noida)
🏢 HCL Technologies
📍 Noida