Administrator - Terraform, Python, JenKins

Experience: Not Available to Not Available years

Location: Noida, India

Skills: Terraform, Powershell, Jenkins, Python, Root Cause Analysis, Knowledge Base Management

Job Summary
The Tools & Automation Administrator plays a critical role in ensuring effective operations by independently resolving technical issues, providing on-call support, and conducting thorough root cause analysis. This position is vital for maintaining high-quality service standards and positive customer experiences, thereby contributing to the organization's overall success.

Key Responsibilities
1. Utilize Terraform And Powershell To Automate Infrastructure Provisioning And Configuration Management, Ensuring Adherence To Quality Standards And Regulatory Requirements.
2. Provide On-Call Support For Escalated Technical Issues, Conducting Root Cause Analysis To Identify And Implement Effective Solutions.
3. Contribute To Knowledge Base Updates And Management By Documenting Resolved Issues And Best Practices,



Enhancing Team Efficiency And Training New Analysts.
4. Independently Resolve Support Tickets Within Agreed Service Level Agreements (Sla), Ensuring Timely Responses To Customer Inquiries And Technical Challenges.
5. Foster A Positive Customer Experience By Achieving First Call Resolution Rates And Minimizing Reopened Cases, Thus Enhancing Customer Satisfaction (Csat).

Skill Requirements
1. Proficient In Terraform And Powershell For Automation Tasks.
2. Strong Understanding Of Jenkins For Continuous Integration And Delivery.
3. Familiarity With Python Scripting For Tool Enhancement And Automation.
4. Excellent Problem-Solving Skills With A Focus On Root Cause Analysis.
5. Ability To Manage Knowledge Bases And Provide Training To Team Members.

Other Requirements
1. Optional But Valuable: Terraform Associate Certification.
2. Optional But Valuable: Microsoft Certified: Powershell Fundamentals.

📌 Administrator Terraform, Python, JenKins (Noida)
🏢 HCL Technologies
📍 Noida