Analyst - English, Mandarin, Microsoft Windows

Experience: Not Available to Not Available years

Location: Chennai, India

Skills: English, Mandarin, Microsoft Windows, Incident Management System, ACD, email, portal, chat queue balancing, survey, tracking tool

Job Summary
Provide remote support in English and troubleshoot technical issues
Provide quarterly content feed to include knowledge articles, videos, and attachments is compatible with the portal
Level 1 Support and Updating Incident Management System
Manage ACD, email, portal and chat queue balancing, resource planning, survey and related operational systems to provide tier 1 support for all Service Provider-supported digital capabilities.
Perform incident/request identification, reporting, logging of records, initial resolution, tracking of ticket, reporting and ticket status.
Record all actions related to tickets (e.g. response, status, and resolution or escalation) in English in tracking tool.
Answer questions on use or features for all standard hardware and software systems.

Key Responsibilities
Provide remote support in English and troubleshoot technical issues
Provide quarterly content feed to include knowledge articles, videos, and attachments is compatible with the portal
Level 1 Support and Updating Incident Management System
Manage ACD, email, portal and chat queue balancing, resource planning, survey and related operational systems to provide tier 1 support for all Service Provider-supported digital capabilities.
Perform incident/request identification, reporting, logging of records, initial resolution, tracking of ticket, reporting and ticket status.
Record all actions related to tickets (e.g. response, status, and resolution or escalation)



in English in tracking tool.
Answer questions on use or features for all standard hardware and software systems.

Skill Requirements
Provide remote support in English and troubleshoot technical issues
Provide quarterly content feed to include knowledge articles, videos, and attachments is compatible with the portal
Level 1 Support and Updating Incident Management System
Manage ACD, email, portal and chat queue balancing, resource planning, survey and related operational systems to provide tier 1 support for all Service Provider-supported digital capabilities.
Perform incident/request identification, reporting, logging of records, initial resolution, tracking of ticket, reporting and ticket status.
Record all actions related to tickets (e.g. response, status, and resolution or escalation) in English in tracking tool.
Answer questions on use or features for all standard hardware and software systems.

Other Requirements
Provide remote support in English and troubleshoot technical issues
Provide quarterly content feed to include knowledge articles, videos, and attachments is compatible with the portal
Level 1 Support and Updating Incident Management System
Manage ACD, email, portal and chat queue balancing, resource planning, survey and related operational systems to provide tier 1 support for all Service Provider-supported digital capabilities.
Perform incident/request identification, reporting, logging of records, initial resolution, tracking of ticket, reporting and ticket status.
Record all actions related to tickets (e.g. response, status, and resolution or escalation) in English in tracking tool.
Answer questions on use or features for all standard hardware and software systems.

📌 Analyst English, Mandarin, Microsoft Windows (Chennai)
🏢 HCL Technologies
📍 Chennai