Senior Administrator - Problem Management, ServiceNow

Experience: Not Available to Not Available years

Location: Bangalore, India

Skills: Data Analytics, Data Mining, Knowledge Management, Problem Management

Job Summary
Senior Administrator - Problem Management, ServiceNow Problem Management Top Issues Operation Support. Support of Major Problem Management Top Issues process. Co-ordination with multiple Stakeholders and Technical Experts in driving technical topics. Organize weekly Problem Management Top Issues Steering Meeting. Drive improvement of tools and methods used during process execution. Document Issues and associated resolutions to problems. Knowledge Management activities for supporting the documentation of Work Instructions for Major Problem procedures. Assisting in Data Analytics & Data Mining for trend generation on Vulnerability Assessment of Non-Compliant Systems. Adherence to policies, processes and procedures within the areas of responsibility.

Key Responsibilities
Problem Management Top Issues Operation Support. Support of Major Problem Management Top Issues process. Co-ordination with multiple Stakeholders and Technical Experts in driving technical topics. Organize weekly Problem Management Top Issues Steering Meeting.



Drive improvement of tools and methods used during process execution. Document Issues and associated resolutions to problems. Knowledge Management activities for supporting the documentation of Work Instructions for Major Problem procedures. Assisting in Data Analytics & Data Mining for trend generation on Vulnerability Assessment of Non-Compliant Systems. Adherence to policies, processes and procedures within the areas of responsibility.

Skill Requirements
Problem Management Top Issues Operation Support. Support of Major Problem Management Top Issues process. Co-ordination with multiple Stakeholders and Technical Experts in driving technical topics. Organize weekly Problem Management Top Issues Steering Meeting. Drive improvement of tools and methods used during process execution. Document Issues and associated resolutions to problems. Knowledge Management activities for supporting the documentation of Work Instructions for Major Problem procedures. Assisting in Data Analytics & Data Mining for trend generation on Vulnerability Assessment of Non-Compliant Systems. Adherence to policies, processes and procedures within the areas of responsibility.

Other Requirements
NA

📌 Senior Administrator Problem Management, ServiceNow (Bengaluru)
🏢 HCL Technologies
📍 Bengaluru