Track Lead - Microsoft 365 Administration

Experience: Not Available to Not Available years

Location: Noida, India

Skills: Microsoft 365 Administration, Azure Virtual Desktop, Exchange Administration, PowerShell scripting, ITIL processes, security and compliance best practices

Job Summary
IT Operations – Expert (M365 / Azure / Exchange)

Position Overview
We are seeking a highly skilled IT Operations Expert with strong expertise in Microsoft 365 administration, Azure Virtual Desktop (VDI) management, and Exchange administration. The ideal candidate will be responsible for ensuring the availability, performance, and security of enterprise collaboration and communication platforms, while working in a dynamic international environment.

Key Responsibilities
• Microsoft 365 Administration
• Manage and administer M365 services including Teams, SharePoint, OneDrive, and security/compliance features.
• Implement policies for identity, access, and data protection.
• Troubleshoot and resolve M365-related issues for end users and enterprise systems.

• Azure VDI Administration
• Configure, manage, and optimize Azure Virtual Desktop (VDI) environments.
• Ensure high availability, scalability, and performance of virtual desktop infrastructure.
• Monitor usage, troubleshoot issues, and implement improvements.

• Exchange Administration
• Administer and maintain Exchange Online and/or on-premises Exchange environments.
• Manage mail flow, mailbox provisioning, and security policies.
• Troubleshoot and resolve email-related issues, ensuring reliable communication services.

• Operations & Support
• Monitor system health, performance, and availability across platforms.
• Implement proactive measures to prevent downtime and ensure business continuity.
• Collaborate with cross-functional teams to deliver reliable IT operations.

Required Skills & Experience




• Strong hands-on experience in M365 administration.
• Proven expertise in Azure VDI administration.
• Solid knowledge of Exchange administration (online and/or on-premises).
• Solid troubleshooting and problem-solving skills.
• Excellent communication skills (written and spoken) for working in international teams.

Preferred Qualifications
• Microsoft certifications (MCSA, MCSE, or Microsoft 365 Certified: Enterprise Administrator Expert).
• Experience with PowerShell scripting for automation.
• Familiarity with ITIL processes and enterprise support models.
• Knowledge of security and compliance best practices in cloud environments.

Key Responsibilities
1. Oversee O365 Administration By Enhancing Operational Systems That Facilitate Improved Management Reporting, Streamline Information Flow, And Optimize Business Processes To Support Organizational Planning.
2. Analyze Client Requirements And Ensure The Support Team Meets Or Exceeds Client Expectations In O365 Service Delivery.
3. Lead And Mentor The Project Team, Fostering Transparent Communication Of Project Goals And Aligning Team Efforts With Client Objectives.
4. Drive Innovation In O365 Processes By Introducing New Ideas And Methodologies For Continuous Improvement And Organizational Progress.
5. Develop Tailored Solutions That Address Customer Needs Within The O365 Environment, Ensuring Alignment With Business Outcomes.

Skill Requirements
1. Proficient In O365 Administration With A Solid Understanding Of Its Tools And Functionalities.
2. Strong Problem-Solving Skills And Ability To Implement Process Optimization Strategies.
3. Excellent Leadership And Mentoring Capabilities To Empower Team Members.
4. Effective Communication Skills To Ensure Transparent Interaction With Clients And Team Members.

Other Requirements
1. Optional But Valuable Certifications: Microsoft 365 Certified: Enterprise Administrator Expert, Microsoft Certified: Security, Compliance, And Identity Fundamentals.

📌 Track Lead Microsoft 365 Administration (Noida)
🏢 HCL Technologies
📍 Noida