Track Manager - Cortex XSIAM ,Cortex A, ADEM

Experience: Not Available to Not Available years

Location: India

Skills: Palo Alto XSIAM, Palo Alto ADEM, Siem, Soar, Incident Detection, Incident Response, Incident Escalation, Palo Alto Security Tools, Operational Data Analysis, Process Improvements, Automation, Palo Alto Networks Certified Security Automation Engineer (PCSAE), Palo Alto Networks Certified Network Security Engineer (PCNSE)

Job Summary
This role oversees and optimizes security operations using Palo Alto XSIAM and related technologies, driving continuous process improvement and ensuring the operational excellence of large-scale support projects. The position is accountable for aligning service delivery with client commitments, fostering technical innovation, and empowering teams to achieve organizational objectives.

Key Responsibilities
1. Lead security operations by leveraging Palo Alto XSIAM and Cortex to monitor, detect, and respond to advanced threats, ensuring high service availability and compliance with client SLAs.
2. Optimize digital experience monitoring using Palo Alto ADEM, proactively identifying performance issues and implementing improvements to enhance end-user satisfaction.
3. Drive continuous improvement initiatives by analyzing security operations data within Palo Alto platforms,



recommending process enhancements, and integrating automation for efficiency gains.
4. Mentor and guide the support team in the effective use of Palo Alto XSIAM and Cortex tools, promoting best practices and advanced troubleshooting methodologies.
5. Oversee incident management and escalation processes, utilizing Palo Alto technologies to ensure timely resolution and transparent communication with clients.
6. Collaborate within the team to introduce innovative solutions using Palo Alto product suite, aligning operational strategies with organizational and client goals.

Skill Requirements
1. Excellent Knowledge Of Siem, Soar, And Digital Experience Monitoring Within Palo Alto Environments.
2. Advanced Skills In Incident Detection, Response, And Escalation Using Palo Alto Security Tools.
3. Solid Ability To Analyze Operational Data And Drive Process Improvements Through Automation And Innovation.
4. Excellent Communication And Leadership Skills For Mentoring Teams And Managing Critical Operations.

Other Requirements
1. Palo Alto Networks Certified Security Automation Engineer (PCSAE) certification is highly recommended.
2. Palo Alto Networks Certified Network Security Engineer (PCNSE) certification is optional but valuable.

📌 Track Manager Cortex XSIAM ,Cortex A, ADEM (Mumbai)
🏢 HCL Technologies
📍 Mumbai