HRSC Process Associate

Experience: Not Available to Not Available years

Location: Gautam Buddha Nagar, India

Skills: null

Job Summary
To respond to customer queries and complete assigned transactions as per the defined SOP and SLA with supervision from team lead

Key Responsibilities

1. To Develop A Positive Understanding Of The Applications, Workflows And Processes Of The Area Assigned
2. To Develop A Good Understanding Of The Applications, Workflows And Processes Of The Area Assigned
3. To Effectively Respond To Customer Queries As Per The Defined Process /Sla And Involve Relevant Application Teams/Technical Teams Whenever Required.
4.



To Effectively Respond To Customer Queries As Per The Defined Process /Sla And Involve Relevant Application Teams/Technical Teams Whenever Required.
5. To Interact And Follow Up With Stake Holders/Technical Teams/Application Teams To Facilitate Closure Of In-Progress And Open Cases Flagged For Sla Non-Compliance
6. To Interact And Follow Up With Stake Holders/Technical Teams/Application Teams To Facilitate Closure Of In-Progress And Open Cases Flagged For Sla Non-Compliance
7. To Escalate Unresolved Queries/Issues To The Next Level Of Support
8. To Escalate Unresolved Queries/Issues To The Next Level Of Support

📌 HRSC Process Associate (Noida)
🏢 HCL Technologies
📍 Noida