Senior Administrator - ServiceNow, JavaScript

Experience: Not Available to Not Available years

Location: Lucknow, India

Skills: ServiceNow, User & Role administration, Business Rules, Client Scripts, UI Policies, Notifications, Import Sets, Transform Maps, ACLs, ITSM processes, Incident, Change, Problem, Request, JavaScript, ServiceNow upgrades, cloning, release management, ITIL, Agile, ServiceNow System Administrator (CSA), ITIL Foundation, analytical skills, problem-solving skills, global support, delivery environments, ownership mindset, ITOM, HRSD, CSM, SecOps, performance analytics, dashboards

Job Summary
The ServiceNow Administrator is responsible for the day-to-day administration, configuration, maintenance, and operational support of the ServiceNow platform. The role ensures platform stability, adherence to ITSM best practices, and continuous improvement in alignment with business and IT objectives.

Key Responsibilities
Platform Administration
Administer and maintain the ServiceNow platform, including user management, roles, groups, ACLs, and system properties
Perform instance upgrades, patching, cloning, and health checks
Monitor platform performance and ensure system availability and reliability

Configuration & Support
Configure and maintain ITSM modules such as Incident, Problem, Change, Request, Knowledge, and CMDB
Manage Service Catalog items, workflows, SLAs, notifications, and UI policies
Support integrations using REST/SOAP APIs, imports, and scheduled jobs
Troubleshoot platform issues and coordinate with ServiceNow support when required

CMDB & Discovery
Maintain CMDB health, data quality, and normalization
Support Discovery, IRE, identification rules, and CI relationships




Ensure CMDB compliance with governance and audit requirements

Governance & Best Practices
Enforce ServiceNow development and administration best practices
Support ITIL-aligned processes and controls
Maintain technical documentation, SOPs, and configuration guides

Stakeholder & Operational Support
Act as L2/L3 support for ServiceNow-related incidents and requests
Collaborate with developers, process owners, and business stakeholders
Support audits, security reviews, and compliance activities

Skill Requirements
Technical Skills
Strong experience as a ServiceNow Administrator
Hands-on knowledge of:
User & Role administration
Business Rules, Client Scripts, UI Policies, Notifications
Import Sets & Transform Maps
ACLs and security model

Working knowledge of ITSM processes (Incident, Change, Problem, Request)
Basic scripting knowledge (JavaScript preferred)
Experience with ServiceNow upgrades, cloning, and release management

Other Requirements
Process & Frameworks
Good understanding of ITIL / ITSM
Exposure to Agile delivery environments is a plus

Certifications (Preferred)
ServiceNow System Administrator (CSA) – Mandatory/Strongly Preferred
ITIL Foundation – Preferred

Education
Bachelor’s degree in Computer Science, IT, or related discipline

Job Description
Solid analytical and problem-solving skills
Clear and professional communication
Ability to work in global support and delivery environments
Self-driven with strong ownership mindset

Nice to Have
Experience with ITOM, HRSD, CSM, SecOps modules
Exposure to performance analytics and dashboards
Experience in large enterprise or managed services environments

📌 Senior Administrator ServiceNow, JavaScript (Lucknow)
🏢 HCL Technologies
📍 Lucknow