Job Description
About Synthlane
Synthlane Technologies is a deep-tech company working on cutting-edge cybersecurity and infrastructure problems. Our team works on malware analysis, detection solutions, and next-gen security tooling for real-world environments.

Al Support Engineer is responsible to provide L3 support based on incident management system.
Own end-to-end resolution of high-priority (P1/ P2)
production incidents
• Perform deep troubleshooting and root-cause analysis across platform, data and Al layers
• Drive permanent fixes and platform improvements - not just incident recovery
• Build dashboards, monitoring and alerts for proactive issue management
• Maintain runbooks and knowledge base for continuous improvement
• Support platform operations - monitoring, observability, deployments and pipelines
• Coordinate and provide resolution with TD Product Owners and PGTLS
• Flexible to work in rotational shift across 24X7, 5 working days and 2 weekly off
RequirementsRoot-cause analysis across distributed systems, APls, pipelines and data layers
• Identification and fixing of bugs in production environment
• Data engineering fundamentals - data ingestion, storage, pipelines and consistency




• Azure cloud expertise with observability tools (eg; Dynatrace, Lang Smith, Open Telemetry)
• Dev Ops / MLOps and CI/CD pipelines; deployment and orchestration in Azure cloud
• Incident management with Jira / Service Now in SLA-driven environments
• 5-10+ years in production support, SRE or platform engineering
BenefitsWhy Work at Synthlane?
Real production infrastructure exposure (not just toy tasks). Work closely with engineers building real solutions and client deployments. Learn what “high reliability” actually means in production. Quick-paced, high-impact environment where good work is noticed quickly.
Requirements
Requirements (Who We’re Looking For) Founder Mindset: You don’t wait for instructions. You see a gap and you fill it. Exceptional Communication: Clear, concise, and persuasive in both written (Email/Linked In) and verbal communication. Research Prowess: Ability to find the right person at a target company and understand their role before reaching out. Grit: Sales involves rejection. You need the persistence to keep going and the intelligence to pivot your approach when something isn't working. Attention to Detail: No typos in emails;

📌 AI Support EngineerAI Platform) (Bengaluru)
🏢 Synthlane Technologies Private
📍 Bengaluru