Job Description:

Key Words/objective of the role:

1-Customer Handling (Pharma companies)

2-Valuable Communication

Education / Qualifications required:

M.Sc.- Microbiology and Biotechnology is highly preferred / LifeScience

Description:

The VPC is responsible for the planning and coordination of all Customer projects management and customer-facing activities in India Validation Services (BVS), reporting to the VPM Manager.

The VPC is accountable for:

- Effectively managing multiple customers projects – from the order to the final report sending - simultaneously and bringing them to a successful completion ie:

- on time and on promise within a timeframe communicated and agreed upon by the customer,
- with the right level of quality/regulatory compliance – ensuring that all operations are performed according to current EHS, good documentary practices, ISO standards, regulatory requirements and customer requirements stated in Agreements signed with them
- Meeting customer needs and expectations thereby getting customer satisfaction at the highest level
- at the right cost - ensuring that all project-associated costs (ex: samples preparations, eliminations, additional tests, appropriate level of support) are covered by customer’s order.
- Generating realistic project planning shared with customers, ensuring that, for each of them, the workflow is progressing at a steady rate, following up on tasks and activities, doing regular reviews of progress vs.



plan and proceeding with corrective actions to meet timelines or readjust them when needed. Driving a prioritization of customer projects and activities and allowing for streamlining Operations workload in alignment with Ops capacity to meet full utilization.
- Interfacing between customers and validation services teams (quality and labs) to coordinate all activities (documentation, lab scheduling, test non-conformances).
- Communicating efficiently internally and externally (with customers) by generating project information, update and communications proactively, timely and adequately, by conducting productive project meetings and discussions for planning, brainstorming, status update and problem-solving.
- Creating, updating, tracking, and closing projects in SharePoint accurately, completely, and contemporaneously.
- Consulting VPM(s), VPM Manager, Laboratory experts, Laboratory Manager and/or Global Support (GS) team members to obtain any required information and knowledge needed for project support and completion when necessary.
- Assisting with standard quotations based on customer needs/requests and regulatory requirements.
- Providing adequate level of technical support for standard services. Helping customers define their needs, Answering basic questions.
- Assisting a VPM and/or the VPM Manager with customer visits on or off-site.
- Communicating to the VPM Manager/Admin Team for the completion of the services and invoicing.
- Participating in and/or leading local/global continuous improvement projects.

📌 Validation Project Coordinator (Karnataka)
🏢 RANGAM INFOTECH
📍 Karnataka