About Brinks GSS, India

The Brink’s Global Shared Services, India (or Brink’s GSS, India) was established in Hyderabad as a strategic extension of Brink’s global organization in partnership with ANSR. Rather than serving as a traditional support center, Brink’s GSS, India is designed to be a high impact capability hub that partners with teams across the globe to drive business outcomes and deliver enterprise-wide solutions.

Teams in Hyderabad collaborate directly with global stakeholders across functions including Technology, Cybersecurity, Data & Analytics, Finance, Human Resources, Procurement and other corporate services. Employees have the opportunity to work on complex business challenges, contribute to global initiatives, and help shape the future direction of the organization.

At Brink’s, the purpose is simple and powerful: Together, we build partnerships to secure commerce.

Job Description

What Youll Be Doing (Position Summary):

The QA Manager will lead quality assurance strategy and ensure consistent testing standards across delivery teams.

This role is designed for someone who can bring structure, clarity, and execution discipline to technology delivery. The role will partner with business and IT stakeholders to translate needs into actionable plans, manage delivery quality, and help ensure solutions are released with the right level of readiness, control, and user alignment.

Work Environment

At Brinks, we enable a work environment that supports both performance and flexibility. Work arrangements, including on-site and hybrid options, will be discussed during the interview process based on role requirements and business needs.

How Youll Succeed (Roles & Responsibilities):

Success in this role requires both strong execution and the ability to operate effectively in a global, evolving environment. You will:

- Define QA strategy and frameworks
- Lead QA teams and resources
- Ensure quality across delivery lifecycle
- Implement automation and efficiency improvements
- Partner with delivery leaders




- Translate business priorities into structured requirements, plans, test strategies, or delivery roadmaps that support high-quality execution.
- Coordinate cross-functional teams, vendors, and stakeholders to manage scope, risks, dependencies, issues, and delivery milestones.
- Support UAT, testing, release readiness, adoption, and post-implementation stabilization as appropriate for the role.
- Use data, feedback, and delivery metrics to identify risks, improve quality, and strengthen execution discipline.
- Communicate progress, decisions, risks, and tradeoffs clearly to stakeholders at the right level of detail.
- Set priorities, manage workplans or team routines, and ensure commitments are delivered with quality and accountability.
- Coach, guide, or influence team members and partners to build capability, improve execution, and reinforce a service-oriented culture.

Experience:

- ~7+ years of relevant experience with demonstrated ownership of processes, services, projects, platforms, or stakeholder outcomes.
- Experience supporting technology projects, program delivery, business analysis, QA/testing, release readiness, or portfolio execution.
- Experience operating in Agile, SDLC, or structured delivery environments with cross-functional stakeholders.
- Leading QA teams
- Scaling QA processes
- Bachelors degree

Who You Are (Skills / Qualifications):

Must Have Skills:

- QA strategy
- Leadership
- Automation tools
- Process improvement
- Stakeholder alignment
- Requirements, project/program, QA/testing, SDLC, Agile, delivery management, or release readiness skills.
- Strong coordination, facilitation, risk management,



stakeholder alignment, and follow-through capability.
- Strong analytical thinking and problem-solving capability.
- Clear written and verbal communication with the ability to tailor messages to different audiences.
- Strong collaboration skills and ability to work effectively across functions, regions, and time zones.
- High attention to detail with a strong quality, compliance, and control mindset.
- Ability to manage multiple priorities, follow through on commitments, and operate in a fast-paced transformation environment.

Good to Have Skills:
- PMP, PRINCE2, Agile/Scrum, ISTQB, QA automation, ALM, Jira, Azure DevOps, or ServiceNow experience.
- Experience supporting multi-country or enterprise-wide technology implementations.
- Experience working in a shared services, GBS, captive, MSP, or outsourced delivery model.
- Exposure to global transformation, operating model change, transition, or service modernization initiatives.
- Process improvement experience, including Lean, Six Sigma, automation, or continuous improvement methods.
- Experience creating executive-ready materials, dashboards, process documentation, or stakeholder updates.

What Brinks Offers:

At Brinks, your goals are a priority. We build on your strengths and ambitions to create opportunities that help you grow and succeed professionally.

- Competitive compensation and performance-based incentives
- Comprehensive advantages and wellbeing support programs
- Opportunities for career progression and continuous learning
- Exposure to global teams and large-scale transformation initiatives
- A collaborative work environment that values inclusion, ownership, and innovation

Privacy:

By proceeding with the creation of a profile and submitting an application in response to this job posting, you acknowledge and agree that your personal data will be collected, used, retained, and disclosed by Brinks and its affiliates as described in the Candidate Privacy Statement.

📌 QA Manager (Hyderabad)
🏢 Brinks GSS, India
📍 Hyderabad