Job Description:

About the Role

The role encompasses complete ownership of the Current Account Product – Service , communication and

commercialization. Also, the role requires a thorough understanding of the various regulations and guidelines related to

current accounts.

Key Responsibilities

· Development of current account service infrastructure, maintenance and monitoring of the same.

· Establishing client communication framework

· Creating high quality current account marketing material for commercialization of the products

· Co-ordination with IT and other stakeholders to develop digital self-service journeys

· Formalizing strategies for migrating customers from branch dependent paper-based service channels to digital

channels

· Monitoring & improving customer service delivery TAT & quality

· Expanding the network of dedicated current account service desks

· Co-ordinate with the channel teams to effectively manage product penetration

· Monitor the internal processes for efficiency

· Monitor internal and regulatory communication pertaining to the products / program

· Create Direct to customer campaigns/alliances to funnel digital leads

· Lead projects/activities for ensuring program / product awareness and mind share amongst internal resources

· Coordinate and build solid work relationships with various internal groups: IT, Sales, Marketing, Operations, Risk, Compliance, Process Quality · Create sales enablers, knowledge series for supporting the stakeholders with necessary information · Identify process changes leading to cost optimization through automation, eliminating redundancy and Simplification

Qualifications

Optimal qualification for success on the job is:





· Graduate / Post Graduate

· Minimum 15 years’ experience in banking

Role Proficiencies:

· Domain knowledge in current account Product, onboarding Process and servicing

· Knowledge of regulatory guidelines and norms

· Co-ordination skills with various cross-functional teams to complete projects within defined timelines.

· Good communication (both verbal and written) skill in English

· Should have good interpersonal skills and the ability to lead a team.

· Advanced spreadsheet and numerical analysis skills

· Project management and Time Management skills

· Must be a self-starter, a highly motivated person able to work in a fast paced and dynamic environment with

vague concepts

· Ability to analyze processes and reengineer them.

Skills:

Refer to the Job Description

About Company:

Axis Bank is the third largest private bank in India, serving ~59 million customers with a workforce of over 104,400 employees as on March 31, 2025. The Bank offers the entire spectrum of financial services to customer segments covering Large and Mid-Corporates, MSME, Agriculture and Retail Businesses. As on March 31, 2025, The Bank has a large footprint of 5,876 domestic branches, 13,941 ATMs and cash recyclers, with close to 47% branches in rural and semi-urban region. The Bank's overseas operations encompass eight international offices, including branches in Singapore, Dubai (at DIFC), and Gift City-IBU. There are also representative offices in Dhaka, Dubai, Abu Dhabi, and Sharjah. The international offices focus on Corporate Lending, Coverage Business, Trade Finance, Syndication, Investment Banking, Liability Businesses, and Private Banking/Wealth Management offerings.

📌 WBP: Current Account Product (Mumbai)
🏢 Axis Bank
📍 Mumbai