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Job Description

The Future Begins Here

At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet.

Bengaluru, the city, which is India’s epicenter of Innovation, has been selected to be home to Takeda’s recently launched Innovation Capability Center. We invite you to join our digital transformation journey. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement.

At Takeda’s ICC we Unite in Diversity

Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team.

CRM Manager Architect

Salesforce Lead Architect (10-12 Years Experience)

Job Summary

We are seeking an experienced Salesforce Lead Architect with 10-12 years of hands-on experience in Salesforce sales cloud, health cloud and /or service cloud configuration, customization, and system integrations using middleware platforms. The ideal candidate should have strong expertise in Apex, Lightning components, and integration frameworks, along with a solid understanding of Salesforce architecture and best practices. The candidate should have minimum 2-3 years of experience in Agentforce, Data360(previously known as Data Cloud)

Key Responsibilities

Solution Design, develop, test, and deploy scalable Salesforce solutions.

Review and perform Salesforce configuration including:

Custom Objects, Fields, Page Layouts

Validation Rules,



Workflows, Process Builder, Flow

Profiles, Permission Sets, Sharing Rules

Design and Develop custom solutions using:

Apex Classes, Triggers, Batch Apex, Scheduled Apex

Lightning Web Components (LWC) and Aura Components

Visualforce Pages

Implement integrations between Salesforce and external systems using middleware platforms such as:

MuleSoft

REST/SOAP APIs, Platform Events, Web Services

Design and implement agentforce and Data360 capabilities

Strong understanding and hands on experience in

Agentforce scripting

Prompt Building

Observability

Data360 data ingestion/data streaming

Zero copy

Identity resolutions

Calculated Insights

Semantic layer building in Data360

Write unit tests and ensure code coverage as per Salesforce standards.

Participate in code reviews, solution architecture review and maintain technical documentation.

Follow DevOps best practices including CI/CD and version control.

Required Skills & Qualifications

10-12 years of hands-on Salesforce architecture, solution design and development experience.

Strong knowledge of:

Apex, SOQL, SOSL

Lightning Web Components (LWC)

Salesforce Flows

APIs

Agentic AI and Agentforce

Data360/Data cloud

Experience in Salesforce Sales Cloud, Service Cloud, Health cloud, Agentforce and Data Cloud (Data360).

Understanding integration using middleware tools (e.g., MuleSoft)

Knowledge of Salesforce deployment processes (Change Sets, DevOps, Datakits tools).

Experience with Git-based version control systems.

Strong understanding of Salesforce governor limits and performance optimization.

Excellent problem-solving and communication skills.

Have experience working in pharma companies or with pharma clients





Have experience working in pharma commercial domain

Preferred Qualifications

Salesforce certifications such as:

Salesforce Platform Developer I / II

Salesforce Administrator

Data cloud Administrator

Agentforce

Experience with CI/CD tools, Salesforce Devops.

Experience in Agile/Scrum methodologies.

WHAT TAKEDA ICC INDIA CAN OFFER YOU:

Takeda is certified as a Top Employer, not only in India, but also globally. No investment we make pays greater dividends than taking good care of our people.

At Takeda, you take the lead on building and shaping your own career.

Joining the ICC in Bengaluru will give you access to high-end technology, continuous training and a diverse and inclusive network of colleagues who will support your career growth.

BENEFITS:

It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are:

Competitive Salary + Performance Annual Bonus

Flexible work setting, including hybrid working

Comprehensive Healthcare Insurance Plans for self, spouse, and children

Group Term Life Insurance and Group Accident Insurance programs

Health & Wellness programs including annual health screening, weekly health sessions for employees.

Employee Assistance Program

5 days of leave every year for Voluntary Service in additional to Humanitarian Leaves

Broad Variety of learning platforms

Diversity, Equity, and Inclusion Programs

No Meeting Days

Reimbursements – Home Internet & Mobile Phone

Employee Referral Program

Leaves – Paternity Leave (4 Weeks), Maternity Leave (up to 26 weeks), Bereavement Leave (5 days)

ABOUT ICC IN TAKEDA:

Takeda is leading a digital revolution. We’re not just transforming our company; we’re improving the lives of millions of patients who rely on our medicines every day.

As an organization, we are committed to our cloud-driven business transformation and believe the ICCs are the catalysts of change for our global organization.

#Li-Hybrid

Locations IND - Bengaluru

Worker Type Employee

Worker Sub-Type Regular

Time Type Full time

📌 CRM Manager Architect (Bengaluru)
🏢 Takeda
📍 Bengaluru