Customer Experience & Event Lead

Experience: Not Available to Not Available years

Location: Gautam Buddha Nagar, India

Skills: null

Job Summary
To oversee and organize Client Visits at the Customer Experience Center (CEC) across deal pursuits, key delegations as well as other strategic external Target Audience.

Key Responsibilities
To Be Responsible For Overall Management Of Cxo Level Client Visit, This Includes Planning, Execution & Implementation By Creating Value For Each Customer I.E. Beyond Logistics And Hospitality Across Hcl Offices.
To Ensure That Cec Has An Yoy Increase In Penetration Specially In Hcl’S Strategic Accounts & Cec’S Involvement In Large Deals. Should Be Able To Communicate Hcl’S Branding, Value Propositions, Products & Services And Create A Relevant Storyline To Take The Visiting Delegate Through The Journey.
To Have A Complete Understanding Of The Hcl’S Business, Product And Value Proposition, Be Up To Date On Hcl’S News & Competition As Well Across Every Aspect And Geographies
To Vendor Management: Regular Qc & Feedback And Transparent Ways Of Operations And Ensuring That The 3Rd Party Vendors Follow Tat & Quality Standards

📌 Customer Experience & Event Lead Noida
🏢 HCL Technologies
📍 Noida