Analyst - Customer Care

Experience: Not Available to Not Available years

Location: India

Skills: fiber-optic transport technologies, DWDM, OTN, SDH, SONET, MPLS-TP, ROUTING SWITCHING, IP/MPLS, Carrier Ethernet, VPNs, QoS, fiber path design, link budget analysis, optical power calculations, network management systems, NMS, EMS, OSS tools, problem-solving, analytical skills

Job Summary
Transport Backbone Network is responsible for designing, optimizing, and provisioning high-capacity transport networks for telecom enterprises. This role focuses on fiber-optic transmission, DWDM/OTN, MPLS, and Ethernet-based backbone networks, ensuring high availability, scalability, and resilience. The designer collaborates with network architects & operations to plan and implement end-to-end transport solutions.

Key Responsibilities
• Design and plan transport backbone networks using DWDM, OTN, SDH/SONET, and IP/MPLS technologies.
• Develop circuit layouts, network schematics, and path protection strategies to ensure network redundancy and fault tolerance.
• Design long-haul, metro,



and access transport networks supporting enterprise and carrier-grade services.
• Work with fiber-optic network planning tools to optimize link budgets, latency, and capacity planning.
• Engineer and provision fiber-optic circuits, leased lines, and backbone links based on capacity requirements.
• Implement Ethernet, MPLS, and optical transport services to support enterprise and wholesale customers.

Skill Requirements
• Expertise in fiber-optic transport technologies (DWDM, OTN, SDH/SONET, MPLS-TP, ROUTING SWITCHING).
• Solid understanding of IP/MPLS, Carrier Ethernet, VPNs, and QoS.
• Experience with fiber path design, link budget analysis, and optical power calculations.
• Hands-on knowledge of network management systems (NMS), EMS, and OSS tools.
• Robust problem-solving and analytical skills in circuit and network design.

Other Requirements
Certification In Customer Service Or Related Fields Is Optional But Valuable.
Relevant Training In Voice Communication Systems Is Recommended.

📌 Analyst Customer Care Mumbai (India)
🏢 HCL Technologies
📍 India