Administrator - Vmware vSphere & vCenter,VMware vSAN

Experience: Not Available to Not Available years

Location: Bengaluru, India

Skills: Vmware vSphere, vCenter, Vmware vSAN, Windows support, Vmware SRM, Aria Monitoring Tools

Job Summary
VmwareWindows Vmware
Key Responsibilities
Provide On-Call Support By Troubleshooting And Resolving Vmware Vsphere And Vcenter Issues, Ensuring Minimal Downtime And Adherence To Quality Standards.
Conduct Thorough Root Cause Analysis Of Escalated Issues Using Vmware Srm And Aria Monitoring Tools, Implementing Corrective Actions To Prevent Recurrence.
Develop And Maintain Knowledge Base Articles To Enhance Team Efficiency And Support Training Initiatives For Current Analysts.
Independently Manage And Resolve Support Tickets Within Agreed Slas, Focusing On Effective Ticket Volume Handling And Timely Resolution.
Drive Customer Satisfaction By Achieving First Call Resolution Targets And Minimizing The Number Of Reopened Cases, Contributing To Overall Positive Csat Scores.
Skill Requirements
Windows support
Other Requirements
Windows support

📌 Administrator Vmware Vsphere & Vcenter,vmware Vsan Bengaluru
🏢 HCL Technologies
📍 Bengaluru