Field Service Engineer

Experience: Not Available to 15 years

Location: Suzhou

Skills: technical support, diagnostic skills, communication skills, customer service skills, field service tools, English

Company Overview
Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop creative solutions that enable a prosperous and more sustainable society.

About the role
Job Summary
The (Field) Service Sr. Coordinator is responsible for coordinating field service activities including installation, configuration, calibration, and repair of technical products and systems at customer locations. This role supports service delivery and may guide other professional-level staff in non-routine situations. This job profile is intended for professional-level staff that works autonomously and may coordinate the activities of other skilled-level staff, especially in non-routine situations.

Key Responsibilities
• Perform maintenance and technical support on installed products and equipment.
• Troubleshoot, diagnose, and resolve malfunctions.
• Determine when products should be upgraded or replaced.




• Provide onsite training for customer support personnel.
• Coordinate field service schedules and resources.

Skills & Qualifications
Typically requires advanced vocational training and several years of relevant work experience to carry out the role. Robust technical and diagnostic skills. Proficient in English both written and oral. Ability to work independently and coordinate team activities. Good communication and customer service skills. Familiarity with field service tools and procedures. Willing to business travel to both domestically and abroad.

What we offer you
What we offer you: 11 days' public holidays and maximum 15 days' annual leave. Supplementary Commercial Insurance. Annual Physical Examination. Festival & Birthday Gifts. Long service awards. Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work setting. We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.

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