SME - Microsoft Forefront Identity Manager, Azure Active Directory

Experience: Not Available to Not Available years

Location: India

Skills: Microsoft Identity Manager, Active Directory, Analytical Skills, SLA Management, Presentation Skills, Microsoft Certified: Identity and Access Administrator Associate, ITIL Foundation Certification

Job Summary
The Subject Matter Expert (Support & Ops) plays a pivotal role in ensuring timely resolution of escalations and incidents within the Support & Operations team. This position requires a robust understanding of Microsoft Identity Manager and Active Directory, ensuring compliance with service level agreements (SLAs) while maintaining high-quality standards. By leveraging technical expertise, this role aims to enhance customer satisfaction through effective communication and proactive problem-solving.

Key Responsibilities
Resolve Escalated Incidents By Analyzing And Addressing Issues Related To Microsoft Identity Manager And Active Directory, Ensuring Compliance With Slas And Quality Standards.
Mentor Team Members And Administrators, Preparing Standard Operating Procedures (Sops)



And Maintaining Thorough Documentation To Facilitate Knowledge Sharing And Operational Efficiency.
Validate Change Order Implementation Plans And Ensure Human Error Compliance While Participating In Capacity Planning Discussions To Optimize Resource Allocation.
Engage With Customers Through Meetings To Gather Feedback And Understand Challenges, Ensuring Their Concerns Are Addressed Effectively To Enhance Satisfaction.
Conduct Root Cause Analysis And Trend Analysis For Incidents, Producing Detailed Reports To Inform Key Business Stakeholders And Drive Continuous Improvement In Performance.

Skill Requirements
Proficiency In Microsoft Identity Manager And Active Directory
Solid Analytical Skills For Incident Analysis And Reporting
Familiarity With Operational Processes, Including Sla Management And Capacity Planning
Excellent Communication And Presentation Skills To Liaise With Stakeholders

Other Requirements
Optional But Valuable: Microsoft Certified: Identity And Access Administrator Associate
Optional But Valuable: Itil Foundation Certification

📌 Sme Microsoft Forefront Identity Manager, Azure Active Directory Mumbai
🏢 HCL Technologies
📍 Mumbai